Orange contract can you set it not to go over your allowance?

FloFlo

Is there anyway to set your account so that you cannot use more than the minutes, texts, data included in your contract?

They have 25% off line tariff for council workers, I have always been payg but am considering an iphone on this deal. But I would like to make sure I don't inadvertently spend more than my allowance each month.

simax

In a word no. However you can check how many mins etc you have left at any time by calling 150, option 1, 1. Or use the Your Orange app for the iPhone.

FloFlo

simax wrote: »

In a word no. However you can check how many mins etc you have left at any time by calling 150, option 1, 1. Or use the Your Orange app for the iPhone.

Thank you ..

Orange_Company_Representative

Hi FloFlo,

We are unable to cap your inclusive minutes or texts once they have been exceeded. One of the main reasons for this is it would prevent you from contacting friends/family if urgent. You are able to monitor your usage by calling 150 from your phone.

If you are using a smartphone there are various applications available that will provide you information on how much data you have used. These can be found by searching in the marketplace from your phone.

Hope this helps.

Steve, Orange Helpers

Twitter: @OrangeHelpers
Facebook: Orange UK

Ayelet

Orange_Company_Representative wrote: »

Hi FloFlo,

We are unable to cap your inclusive minutes or texts once they have been exceeded. One of the main reasons for this is it would prevent you from contacting friends/family if urgent. You are able to monitor your usage by calling 150 from your phone.

If you are using a smartphone there are various applications available that will provide you information on how much data you have used. These can be found by searching in the marketplace from your phone.

Hope this helps.

Steve, Orange Helpers

Twitter: @OrangeHelpers
Facebook: Orange UK

I believe that if you limit a tariff such as data, then you should allow your customers to view their usage as charges can be high if a user goes over. You simply cant expect a user to rely on phone technology to check data themselves as it could be inaccurate, also wouldn't stand up against any complaint.

I give credit to Three that they have a system which allows this.

grumbler

Ayelet wrote: »

I believe that if you limit a tariff such as data, then you should allow your customers to view their usage

They do. You can check this by logging into your account online of by using "My Orange" app.
TBH, the app is crap as all Orange software.

Ayelet

grumbler wrote: »

They do. You can check this by logging into your account online of by using "My Orange" app.
TBH, the app is crap as all Orange software.

Incorrect.

By logging into my account I can view my minute usage,however data is nowhere to be seen. I have been advised by orange on twitter that this isn't a feature yet.

Also there is no 'My Orange' app for the blackberry.

Jon_01

The Orange billing system for pay monthly doesn't run in real time and can lag by as much as 24/48 hours. So there's no way you'll get an actuate idea of your usage.

The 3 system works because it's a much newer and had the feature built in from concept. With the sheer number's being 'let go' at Orange at the moment, I can't see the billing system getting an overhaul any time soon. . .

grumbler

Ayelet wrote: »

Incorrect.

By logging into my account I can view my minute usage,however data is nowhere to be seen.

Look harder.

I have been advised by orange on twitter that this isn't a feature yet.

It's long time ago since I stopped taking seriously everything said by the CS.

I will post later how to see the current data usage.

rb10

Orange_Company_Representative wrote: »

We are unable to cap your inclusive minutes or texts once they have been exceeded. One of the main reasons for this is it would prevent you from contacting friends/family if urgent. You are able to monitor your usage by calling 150 from your phone.

Offering customers the option to receive an automated text message when they've used their allowance would surely get around this problem?

grumbler

Ayelet wrote: »

Incorrect.

By logging into my account I can view my minute usage,however data is nowhere to be seen. I have been advised by orange on twitter that this isn't a feature yet.

grumbler wrote: »

Look harder.
I will post later how to see the current data usage.

view your remaining minutes & texts >> view the balance of your bundles

data

Mobile Internet 500MB 496.8061 Mb remaining

grumbler wrote: »

It's long time ago since I stopped taking seriously everything said by the CS.

Yet another proof to support this position.