Faulty Ninendo DSI from John Lewis - Help

m5rcc

phoodless wrote: »

I agree that shop staff are not always fully aware of consumer rights and very often ignorant of the full facts if they think they do.

No, demand does not (always) equal aggression, but I still query the use of the word. It is easily mistaken for aggressive, especially when people ask on a forum for advice as they are already wound up or frustrated.

Sorry if it sounded like I was having a go at you.

OK - maybe we can agree with "politely demand"?

It's OK.

There's a difference between "I want to see the manager, now" and "Could I kindly see the manager please": they may appear to be similar (demanding something) but give out two different impressions, do they not?

PZH

m5rcc wrote: »

It's OK.

There's a difference between "I want to see the manager, now" and "Could I kindly see the manager please": they may appear to be similar (demanding something) but give out two different impressions, do they not?

And different again is - "I want to see the manager, now, please"

But, yes, I agree, it does give different impressions. Hence my statement about "demanding" something - the OP might go in there ranting and raving and banging fists on desk "demanding" action....

(PS: Not saying that they would do that, but you see my point?)

frosty123_2

I think I've mislead you guys. Sorry, but it was really fun reading your last few posts.

I bought it on-line, and I do not live within a 2 hour journey of a JL.

For the record I'm a go in real calm type guy, but would lose my cool a little if I was given the run-around

Sorry.

m5rcc

Write a letter, send it recorded delivery and point out the facts and the law backing your argument.

Out of curiosity, how did you pay? Debit card? Credit card? Was it over £100?

frosty123_2

Yes it was paid by credit card, and was £140

m5rcc

Even better - then both JL and the credit card company are equally liable under Section 75 of the Consumer Act

PZH

m5rcc wrote: »

Write a letter, send it recorded delivery and point out the facts and the law backing your argument.

All correct.

But I still stand by statement that a simple call to Nintendo might have quicker results.

frosty123_2

Hi,

I'm still having problems with John Lewis.

I quoted everything recommended (sale of goods act 1979 etc), but they still do not want to know. They insist that I send it to Nintendo, and not John Lewis, and they are now ignoring my emails.

I've wasted two days going backwards and forwards to John Lewis.

What is the next route? How do I actually enforce things? Please bear in mind that my wife is critically ill with cancer and I do really could do without this hassle.

Should I write a letter to the MD? Should I contact the credit card company?

As an aside, if/when they do accept the faulty DSI, is it insured for loss or damage in the post?

Thank you

PZH

frosty123 wrote: »

What is the next route?

Call Nintendo on 01753 483700 !!

RussJK

frosty123 wrote: »

Hi,

I'm still having problems with John Lewis.

I quoted everything recommended (sale of goods act 1979 etc), but they still do not want to know. They insist that I send it to Nintendo, and not John Lewis, and they are now ignoring my emails.

I've wasted two days going backwards and forwards to John Lewis.

What is the next route? How do I actually enforce things? Please bear in mind that my wife is critically ill with cancer and I do really could do without this hassle.

Should I write a letter to the MD? Should I contact the credit card company?

As an aside, if/when they do accept the faulty DSI, is it insured for loss or damage in the post?

Thank you

As already mentioned, the best idea is to write a letter that you post to John Lewis and request that John Lewis arrange to pick it up; physical letters have greater effect than emails. John Lewis is responsible for picking it up and take responsibility for it.

You may also choose to start a thread in the consumer rights forum, as this is a 'techie' forum.

I wish the best for your family.