BT - contract finished but U still have to pay.Transfer & Beat there disconnection Fe

changlyn8

I C someone else has fallen under the BT trap of a long unwanted contract trust me it gets worse.

On 1st March I phoned to make sure that BT did not renew my contract and would STOP service I was assured that it was illigal to renew my contract but I got a bill yesterday for £80+.

I quickly phoned the company only 2B told that charges would continue as BT were still providing Broadband down the line and if I wanted it STOPPED there would B a disconnection fee of £30.

BT R the worse providers ever and never tell U the complete story so even though I DO NOT WANT BROADBAND using a landline I am being forced into having one or pay to have no service.
So BT on effect still control the phones as other company's pay them to use the line.

I am MAD as hell but will find the cheapest provider possible failing that I am desperately trying to find a server using Wi-Fi and then I can get
RID of my landline and just pay for what I need.

BT does not tell U that if U simply change providers then there is no disconnection charge so B forwarned but I want others to set benefit from my STUPID mistake of going back to this evil blood sucking company.

They have not changed they are WORSE.

Mark_In_Hampshire

changlyn8 wrote: »

On 1st March I phoned to make sure that BT did not renew my contract and would STOP service I was assured that it was illigal to renew my contract but I got a bill yesterday for £80+.

Just to clarify: you asked for both the landline and the broadband services to be cancelled?

What's the bill for?

changlyn8 wrote: »

I quickly phoned the company only 2B told that charges would continue as BT were still providing Broadband down the line

That's why I ask the above

Quite often different services can have different terms. For instance 12 months for the phone line and 18 months for the broadband. The consequence of that is that you have to keep the landline running for 18 months, not 12.

Doesn't have to be with BT - you could move the landline away after 12 months to [certain] other suppliers keeping the BT Broadband.

If you cancel the landline you can't have the broadband, but you're still contracted to pay for it for another 6 months until it's out of contract, or pay early termination fees (is that what the bill is for?)

What was the contract term for the landline and broadband? Are you still within either?

changlyn8 wrote: »

if I wanted it STOPPED there would B a disconnection fee of £30.

Sadly this rip off exists. If you cancel an ADSL broadband service without using a MAC code to move to another supplier (which is what you're doing) then BT Openreach levy a charge to the supplier - here, BT Broadband - for actually ending the service and they then pass that along to you. Seems bizarre, but true. You'll find it in your Terms and Conditions, but you probably won't find it prominently advertised. This doesn't just apply to BT Broadband.

changlyn8

My phonenline is with the post office and the new bill from BT is for Broad
band they said that they had a right 2 keep billing me
as the Broadband was still been provided down via my phone despite
my instructions 2 kill/cancel everything. Supposedly BT informs me that I did NOT
CONTACT them about no longer wanting service after my contract had ended.

I know this is crap as I noted both the name of thenpersob
Who took my call in my diary and as for Linda, staff employee, telling me there was no
complaints department. Now only an idiot would believe this and I've already complained on SEVERAL OCCASSION's, no reply ever received, but please the general public R not stupid.

Mark_In_Hampshire

In that case, send them a form on their website, or a letter by post. Either way do it in writing.

You have some key information which backs up your case - the name of the person, the date, and can probably get the time pretty close as well.

So inform them that the bill has been produced incorrectly, because on xx/xx/xx at yy/yy you instructed cancellation when you spoke to PERSON'S NAME, and therefore you won't be paying the bill you have received, and would like a correct final bill issued.

If it's on Direct Debit then you'll want to cancel the mandate with the Bank before the payment is collected, and check the account shortly after to make sure the mandate doesn't pop up again.

If it's been paid, you can have the bank reverse the direct debit and put the money back in your account, just word your email or letter to suit.

Just an aside, because it's still not quite clear to me - by "cancel everything" do you mean the phone line as well, in which case, BT cannot cancel the phone line because they're not the supplier. But they can and should by the sounds of it have cancelled the broadband.

All of this supposes that you were not still within contract, and that the bill you've received is for ongoing service (not cancelled) as opposed to a final bill for e.g. one month's service (one month's notice?) plus that rip-off disconnection fee. In which case, it would seem that you legitimately owe it.