HELP Contract phone - refusal to repair?!

maureen_1

Well they sent the phone back, with a form saying it was physically damaged and was Beyond Economical Repair... Meaning? That it was more expensive to repair than it would be to replace, am I right? They also said:- "You may wish to consider replacing or upgrading the phone, in which case please contact..."
Trying to get me to PAY for another one?
My father used a standard sowing needle in a last ditch attempt to repair the phone and.... HEY PRESTO. It works, as good as new. Surely if there was irreparable damage to the motherboard then him being able to repair the phone WITHOUT opening it would be impossible?? Please, correct me if I'm wrong!
Verdict? A SCAM. Something doesn't ring true with these guys, they informed me it was sent to their "Highest level repairs!" and Sony - Apparently. And all THREE engineers declared it BER.... After 35 days. It took my father less than 5 minutes. I'm pleased it is repaired, but absolutely mortified at the so called 'technicians' at P4U.

MisterBrico

whilst true what you say.

If one the engineers poked a needle in the phone and it made it worse then what?

They have strict warranty rules to follow, if they dont, they dont get payed for the work

Ahwell at least its working , can put it behind you now, of all the networks and independants the one I will never touch is P4U , never heard a good thing about them.

d123

Hammyman wrote: »

I repair loads of laptop motherboard power sockets which are broken by hand fisted gimps shoving the lead in and/or putting something up against it when its plugged in so its bent over and putting pressure on the socket.

It is precisely that type of damage the OP has.

You are right, amd phones are even more likely to be damaged by users forcing the charger in. The problem has only got worse with most manufacturers standardising on the microUSB fitting (including Sony Ericsson). It's pretty easy if you don't pay attention and force the charger in upside down (it's not always totally apparent which side is up on the charger) and the charger point onto the board (most phones only have one board, so it's always soldered to the board) is usually only soldered down with 2 solder points.

Forcing the charger in and damaging the charging block isn't going to be a warranty repair.

Odds are, an independent repairer will be able to repair the charging block fairly cheaply.