help pls. Hotmail has been hacked

phoebe03cat

Hi, something has got into my hotmail address book and is sending out addies and attachments. Need some advice as to how to stop this. If I just change password will this be any use. I have macafee running and trusteer. Many thanks

RussJK

Do you access hotmail through the browser, or something like Outlook Express? Are the emails being sent showing up in the "sent" folder?

Download, install, update, and run a quick scan using Malwarebytes Anti-Malware:
http://www.users.on.net/~russ/mb.exe

Run HijackThis! (save to desktop, right click and 'run as administrator') and post a log but don't 'fix' anything:
http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html

phoebe03cat

Yes access through the browser. Yes e mails showing up in sent box. Running full macafee scan atm.

jayme1

change your password, that should stop them

debitcardmayhem

phoebe03cat wrote: »

Yes access through the browser. Yes e mails showing up in sent box. Running full macafee scan atm.

Change your password on Hotmail, preferably using another PC or a phone , that has to be step 1 , change your password to something difficult for you to remember, then learn it(:D) including ! and % and & and UPPER lower case and numbers eg IKEanneKnotbeeLeave1t!mymailis100%CompromIsedHandIdueKNotLiveinE55eX

OK I was a little facetious but you may get the drift,

RussJK

As a temporary measure, change the hotmail password to something else (but nothing you'll want to keep in the longterm); if there's a keylogger active then they'll adjust and start using the new password which will be telling. In the meantime, basic plan is to check your system for malware as above.

a second scanner to try besides Malwarebytes is Microsoft's Malicious software removal tool:
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Hotmail doesn't seem to give you a history of logins so you won't be able to tell where the other person has been logging in from.

I'll be going out so I'll check back later this evening on your progress through these steps, and others will advise as needed.

RussJK

debitcardmayhem wrote: »

Change your password on Hotmail, preferably using another PC or a phone , that has to be step 1 , change your password to something difficult for you to remember, then learn it(:D) including ! and % and & and UPPER lower case and numbers eg IKEanneKnotbeeLeave1t!mymailis100%CompromIsedHandIdueKNotLiveinE55eX

I was tempted to report your post; it's cruel to try and get someone to remember that!

sho_me_da_money

Hotmail is ghey. Use Gmail.

geordieracer

sho_me_da_money wrote: »

Hotmail is ghey. Use Gmail.

yes but many people have been using hotmail for years now and it can be too much effort to tell people your new address and get them to update your details/bother using it to change

debitcardmayhem

RussJK wrote: »

I was tempted to report your post; it's cruel to try and get someone to remember that!

Hey Russ read my sig , It took 2 days to think of it, 2 days to type it, and 2millisecinds to forget it

jayme1

sho_me_da_money wrote: »

Hotmail is ghey. Use Gmail.

to be fair Hotmail is A LOT better now-a-days, since its last update it has managed to catch all my spam with no false positives, putting it on par with gmail. and the single-sign-in code feature is very neat (if you can get to to work as for some reason it won't for me, think my network doesn't support it ).
and it's mobile web interface is better than gmails IMO.

what I would say is if you only use hotmail through the browser then turn on the 'Always use HTTPS' option in the account settings - you will definately want this on, esp if you ever use free wifi.