T Mobile Customer Service

NEH

Does anyone have an email address of someone higher up so i can get somem answers?

They're driving me nuts, the manager i spoke to tonight said i was rushing him through reviewing my case....I've only been with them a month and a half how much was there to review in 25mins???? He said he could call back so he had more time to review the case, no offence but i don't have all night...

Anyway i got nowhere with him, so i asked to speak to a manager tomorrow but apparently there is a shift change which means for all the morning until 1pm they don't think they can get hold of one...:eek:

So if anyones got an email addie i would be extremely grateful....

NEH

Anyone?

Silk

NEH wrote: »

Anyone?

You could try the CEO [EMAIL="richard.moat@t-mobile.co.uk"]richard.moat@t-mobile.co.uk[/EMAIL]

mobilejunkie

Is he Indian too?

reehsetin

Silk wrote: »

You could try the CEO [EMAIL="richard.moat@t-mobile.co.uk"]richard.moat@t-mobile.co.uk[/EMAIL]

richard moat is now CFO not CEO

NEH

Silk wrote: »

You could try the CEO [EMAIL="richard.moat@t-mobile.co.uk"]richard.moat@t-mobile.co.uk[/EMAIL]

Thanks

mobilejunkie wrote: »

Is he Indian too?

That was one of my problems last night, the first chap of ethnic origin told me that the account name i had given was not correct and could i please tell him the true name on the account. When i told hiim that was definately my name he said he hadn't heard/understood me...:mad:

reehsetin wrote: »

richard moat is now CFO not CEO

Thanks guys, Chief Finance Officer seems a step down from CEO....:p

Presumably not worth emailing him then if he only deals with finance....however on the website it still says he is Managing Director...Confusing...:(

Silk

You won't get a reply from him, his emails are vetted anyway but it will get a response as many others have

Silk

reehsetin wrote: »

richard moat is now CFO not CEO

Yep your right ......something to do with everything everywhere change over joining T-mobile and Orange ....its now Tom Alexander
so assume it's t[EMAIL="tom.alexander@t-mobile.co.uk"]om.alexander@t-mobile.co.uk[/EMAIL] but I'd still email Mr Moat

NEH

Silk wrote: »

You won't get a reply from him, his emails are vetted anyway but it will get a response as many others have

Silk wrote: »

Yep your right ......something to do with everything everywhere change over joining T-mobile and Orange ....its now Tom Alexander
so assume it's t[EMAIL="tom.alexander@t-mobile.co.uk"]om.alexander@t-mobile.co.uk[/EMAIL] but I'd still email Mr Moat

Sent an email to both for good luck, as long as someone reads it and gives me my money back i don't care whether it's the CEO or the caretaker...!:rotfl:

Guys_Dad

NEH wrote: »

Sent an email to both for good luck, as long as someone reads it and gives me my money back i don't care whether it's the CEO or the caretaker...!:rotfl:

Good move to do that. Moat is probably just there as a defence for the real CEO ! :o:o

(Sorry, I should have ditched that )

Whatcha expect? It's early!

NEH

Well at 9am i got a call from a nice lady based in the UK thank goodness and they're trying to sort the problem now and deal with the difficulties i faced....Fingers crossed it happens this time :j

Thank you very much for all your help.... :T