Do I have to pay carriage to return goods to Debenhams?

LittleEm

I did email this image to them, as it shows their internet photo on my laptop - which matches my wooden floor and furnishings, which is why I ordered it in the first place. Then the actual drawers are behind, and I think are completely different. What do you all think?

PZH

Jeff_Bridges_hair wrote: »

The problem with that is how would you dispute not as described? It states dark brown now we all know there are many shades of dark brown and without a pic we cant really tell.

Sorry - I was going on the OP saying that they had already sent them a photo but just did not know how to show one on this forum.

TonyMMM

The problem is that any image on a computer screen is subject to so many variables, that it should never be used as a colour matching tool. At best it is only ever going to give an indication of a colour.

Jeff_Bridges_hair

LittleEm wrote: »

I did email this image to them, as it shows their internet photo on my laptop - which matches my wooden floor and furnishings, which is why I ordered it in the first place. Then the actual drawers are behind, and I think are completely different. What do you all think?

That does indeed look like its red and not brown..

LittleEm

Well I will let you know the outcome. I see what you're saying Tony and do agree in principal, but think if the colour varies as much as I think this does then allowances should be made. It should be a fairly good guide or otherwise no one would shop over the internet or mail order would they?

GemBlueTopaz1984

I would have to agree that this is an extreme variation as much to say , the one you were sent is mahogany and the picture shows what I would call walnut. i'd state that it isn't as described, it's possible that the manufacturer has applied the wrong colour finish, could you not ask them to find out if a mistake has been made and you have been sent the wrong finish.

LittleEm

I think the drawers only come in one finish on the Debenhams website, but I guess it is possible that the manufacturers could supply it in another finish elsewhere, so I will ask the question.

PZH

LittleEm wrote: »

... but I guess it is possible that the manufacturers could supply it in another finish elsewhere, so I will ask the question.

Hmmm, I wonder if that is why it could be classed as "Made to Order"?? (Although really, it's not made to order for you)

mumto2loves

Jeff_Bridges_hair wrote: »

That does indeed look like its red and not brown..

i would agree with you that that that is not the same colour, good luck!

mo786uk

Sale of Goods Act 1979 - goods not as described

For good measure try and look at the website on another monitor.