We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

o2 wireless modems problem??

Options
Hi, just wondered if anyone has had problems with the o2 modem. I have the original black modem which was provided when o2 started broadband, i had some problems with my connection keep dropping which seemed to be cured when o2 changed my broadband channel? whilst on the phone they also said they would send me out the new Wireless modem II (white one) as the black one is 3 years old.
Received the modem today, switched it over and kept having problems with the connection, whilst browsing the internet kept dropping. Changed the modem back and its back to normal!
Why would the new one be doing this? any advice?

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    If you are connecting wirelessly to the new router you may be getting interference on the wireless channel, log on to the router and change it.
    Otherwise if the problem is when you are wired, have you fitted microfilters?
    That gum you like is coming back in style.
  • mjs12345
    mjs12345 Posts: 131 Forumite
    yes, the problem is wireless, on my laptop, iphone and PS3. how do I change the channel myself?
  • Caz3121
    Caz3121 Posts: 15,834 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    we had 3 of the white routers from o2 and all did the same - would drop up to 20 times an hour. Worked with the support people (who in fairness were helpful) but never solved the issue this went on for 10 months + went and bought our own Cisco router and it has never dropped since
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    mjs12345 wrote: »
    yes, the problem is wireless, on my laptop, iphone and PS3. how do I change the channel myself?

    Log into the router interface, go to wireless settings and pick a different channel.
    Download and use InSSIDer to see what channels your neighbouring networks are on, and use something different to avoid clashes.
    But as already advised, test with ethernet first to ensure that this really is just a wireless issue.
    No free lunch, and no free laptop ;)
  • mjs12345
    mjs12345 Posts: 131 Forumite
    macman wrote: »
    Log into the router interface, go to wireless settings and pick a different channel.
    Download and use InSSIDer to see what channels your neighbouring networks are on, and use something different to avoid clashes.
    But as already advised, test with ethernet first to ensure that this really is just a wireless issue.

    Thanks for the advice, I changed the channel from 1 to 6 last night, everything seems ok since last night, will see how it goes over the day.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.