Egg card - Potential Security Risk letter

sanfly

mamamoo wrote: »

I got one of these today

snap also got one today, rang Egg and they were very reluctant to say how it had been compromised, so have to wait for new card in 7 days time.......

Rupert_Bear

lisyloo wrote: »

I'm really sorry if you took it the wrong way, I was trying to help.
Just cos I got my tone wrong in one post does not make me a bad person (I hope).
Anyway I hope you got it all sorted out.

These newbies can be so touchy.

DesG

Another letter here, arived today.

I wonder can we work out between us any common use?

Cheers, Des.

iainbd

Another letter here!

knuckledragger

During my lengthy chat with Egg today, one thing was made very clear by the security guy I spoke to: There have been no suspicious transactions made on my card.
I pushed him to explain why the letter stated that "...we have identified a potential security risk on you Egg Card."
He caved in and said that Egg hadn't identified anything, they were acting on the direct instructions of VISA and that no reason had been given for the request.
Have VISA had a breach or lapse in their security causing the potential release of customers account details?
Who knows? One thing is for sure- telling me my card will be blocked with less than 24hrs notice is a real pain. And having no card for up to seven days doubles the pain. As for having to contact all my online merchants to change card account details, don't get me started. Through no fault of my own? Where's my compensation? I've raised a letter of complaint with Egg as the VISA site is very clear- VISA don't issue cards, if you have a complaint with your card, contact your issuer. If I don't get an answer from Egg, I'll submit a FOIA request to VISA to try and get to the bottom of this. We must be just the tip of the iceberg, surely an investigative journalist can pick this up and run with it...

The_Saints

I've had the same letter today completely out of the blue. The only thing I can think of is that this card had been used on the Playstation Network and what with the recent highly publicised breach, maybe Egg are just being over zealous.

Whatever it's going tobe a real pain as I have some recurring payments on this card.

ffacoffipawb

The_Saints wrote: »

I've had the same letter today completely out of the blue. The only thing I can think of is that this card had been used on the Playstation Network and what with the recent highly publicised breach, maybe Egg are just being over zealous.

Whatever it's going tobe a real pain as I have some recurring payments on this card.

I got the letter, have never used the Playstation Network, but have shopped on Amazon a lot in the last month - buying CD's and DVD's from the seller of whom we do not speak his name (z*******cks).

The_Saints

ffacoffipawb wrote: »

I got the letter, have never used the Playstation Network, but have shopped on Amazon a lot in the last month - buying CD's and DVD's from the seller of whom we do not speak his name (z*******cks).

I have also used the card on amazon within the last month.

DesG

Well mine is not Amazon, my egg card on my amazon account expired in early 2010.

The last internet retailer I used my card for a purchase was play.com in January.

Cheers, Des.

thepearce

Got the letter today.