O2 iPhone Insurance is a Joke!

Shagufta

Wintermute wrote: »

Why do you deserve a refund for the insurance if you get a brand new 3GS out of it when everybody else would just get a refurbed 3GS out of it? Somebody has to pay for these iPhones that are being given out.

I'm sure your phone didn't smash its self.

Insurance in general is expensive, you can normally get it cheaper from 3rd parties than through your network, but don't expect any sympathy from your network if something goes wrong.

The reason why I was got an brand new iPhone 3GS out of it was because I was told at the start that this is what I would be getting from the customer services adviser when I made the claim. I don't think it is acceptable to receive a replacement phone was is faulty and has lots of scratches on it. Why should I have to pay the price for O2's incompetency??

Yes but surely the reason you pay insurance is to cover you for accidental damage??? If it slips out of your hand and falls on a carpet a couple of inches from the ground then it shouldn't smash but that's what happened to me. Also, even an O2 adviser told me that the iPhone 3G is prone to it's screen smashing.

Shagufta

Gordon_Hose wrote: »

I bank with Natwest and pay £12.95 for their Advantage Gold account, which gives me loads of extra benefits

Thanks! Will check that out...definitely beat my £15 per month on O2