Barclays ppi reclaim

TRACEYANNE_2

Hi need some help please,

I wrote to Barclays, and filled in the forms to reclaim missold PPI, ( 4 separate claims) i have recieve a letter back, which is not refusing my claims, not is it actually saying i have had them put on hold,, the letter say:

In our pervious letter we promised to keep you uptodate in the progress,

Having reviews your complaint we can confirm that we are unable to provide a final responce to your complaint at the moment and would like to explain why, and the implications to you.

The standards against which your complaint should be asses, namely the FSA policy statemment on PPI complaints are guidance published by the FOS are subject of legal proceedings between the BBA, the FSA and FOS,

In August 2010 the FSA published new requirements concerning the way the indust should handle customer complaints about the sale of PPI, the BBA believes that these requirements go beyond the rules in force at the time of sale.

The BBA intends to work with the FSA and FOS to ensure these matters are resolved. Once the Court has provided clarification as to the standarrds against which your complaint should be assessed we will be able to make a final decision.

IN THE MEANTIME:
we have registered your complaints on our records

we will kepp you informed if there are material developments in the court case that affect your complaint and

we will revert to you once the matter has been resolved through the court

we confirm the time for the court to make a decision will not prejudice your complain in relation to calculating any time bar periods or time frames for referring your comaplint to the FOS.


iM SORRY ITS A BIT LONG WINDED, BUT CAN ANYONE HELP MW WITH WHAT I SHOULD DO NOW!!!

YOURS DESPARATELY

TRACEY ANNE

dunstonh

iM SORRY ITS A BIT LONG WINDED, BUT CAN ANYONE HELP MW WITH WHAT I SHOULD DO NOW!!!

You have got the expected response. Until the outcome of the Judicial review is known (and the probable appeal that will follow), there is little you can do if your complaint is in an area that is covered by the judicial review.

You can refer it to the FOS after 8 weeks but Barclays will not co-operate with the FOS until the JR outcome is known.

Gunnersaurus

Hi.
I'm sorry that they've put your case on hold. When did you send the letters?

I sent my letter to Barclays 2 weeks ago, and this morning in the post I have received a letter from them upholding my complaint and offering me a full refund of £6000.

It seems really bizarre that they're upholding some complaints and holding others.

Keep on at them, and good luck!

G

dunstonh

It seems really bizarre that they're upholding some complaints and holding others.

If the complaint is in an area covered by the JR then they wont look at it. If the complaint is in an area not covered by the JR then they should look at it.

So, they cant refuse to deal with a complaint from say someone was not eligible for the policy in the first place. Whereas someone disputing the sales process without any evidence to back it up they can. It really all comes down to the reason for complaint and often the way you word it (some template letters create more trouble than benefit by listing things that are not applicable or covered by the JR).

TRACEYANNE_2

Gunnersaurus wrote: »

Hi.
I'm sorry that they've put your case on hold. When did you send the letters?

I sent my letter to Barclays 2 weeks ago, and this morning in the post I have received a letter from them upholding my complaint and offering me a full refund of £6000.

It seems really bizarre that they're upholding some complaints and holding others.

Keep on at them, and good luck!

G

IM SO PLEASE FOR YOU!!!!, should i now write a 2nd letter saying there responcce in not satis factory, and if i dont have any respoce in 14 days then i will refer it to the ombudsman or do i have to wait the 8 weeks before i do anything, im really confused about why the court action was mentioned, ( probably just being a bit think), really need some help,

I sent the forms i filled in to Barclays in Leicester.

cheers

TRACEYANNE_2

dunstonh wrote: »

You have got the expected response. Until the outcome of the Judicial review is known (and the probable appeal that will follow), there is little you can do if your complaint is in an area that is covered by the judicial review.

You can refer it to the FOS after 8 weeks but Barclays will not co-operate with the FOS until the JR outcome is known.

sorry, BUT WHATS JR, im very new to this

di3004

Hiya

Some info on the JR here, many are in the same position, they will eventually get back to you at some point.

http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/153.shtml

Good luck.

src007

The banks have put in a legal challenge (Judical Review) to ''question'' the way in which PPI complaints should be assessed. They're saying that until the legal dispute is over ''they don't know'' which complaints they should issue refunds to resolve and which complaints they should reject as unfounded.

However, the banks are using a 'mystery criteria' to decide which complaints are affected by the legal challenge and which aren't. No one is allowed to know how they ''decide'' and they won't even tell the Financial Ombudsman Service. This is leaving many of their ''valuable'' customers completely in the dark, with a long unknown wait for an outcome.

Santander and Northern Rock are processing PPI complaints as usual and haven't backed the Judical Review.

amersall

TRACEYANNE wrote: »

IM SO PLEASE FOR YOU!!!!, should i now write a 2nd letter saying there responcce in not satis factory, and if i dont have any respoce in 14 days then i will refer it to the ombudsman or do i have to wait the 8 weeks before i do anything, im really confused about why the court action was mentioned, ( probably just being a bit think), really need some help,

I sent the forms i filled in to Barclays in Leicester.

cheers

Hi there, you are better off waiting a bit longer,i agree with dunstonh
Barclays will not do anything until the jr is completed.

the_knitting_drummer

Gunnersaurus wrote: »

Hi.
It seems really bizarre that they're upholding some complaints and holding others.
G

Barclays are using the "hat technique". Each complaint handler working on mis-sold PPI wears a hat (various types, they get to choose their own).

Each complaint that the handlers receive go into their hat, until they have 100. At that point one is removed and offered a refund. The other 99 receive letters stating their claim is on hold until the JR is resolved.

This process will be repeated until the JR is resolved, at which point the complaint handlers can hang up their hat.

dunstonh

the_knitting_drummer wrote: »

Barclays are using the "hat technique". Each complaint handler working on mis-sold PPI wears a hat (various types, they get to choose their own).

Each complaint that the handlers receive go into their hat, until they have 100. At that point one is removed and offered a refund. The other 99 receive letters stating their claim is on hold until the JR is resolved.

This process will be repeated until the JR is resolved, at which point the complaint handlers can hang up their hat.

You may be joking but actually you are quite close to the truth in some cases about making sure a quota of complaints does get upheld at some of the larger firms.