Scottish power - changed billing info

hannylou

I'm with Scottish Power and my bill for 109 days worth of Gas was £108.08 and the elec was £47.87

Think i worked it out to be a £1 a day of gas!! thats scary I was told on the phone i could go onto a capped rate - but i think that means i would still be paying more

At the moment i pay:

2.980p - secondary consumption charge
6.297p - primary consumption charge

Is there a better deal with them ??

m0j00

£1 per day i consider very low.
Im spending over £2 a day over the winter period.

Scottish_Power

scottishpower_company_representative wrote: »

Hi suztbloo, m0j00 and toby11,

I have had it confirmed that this is a problem across the board and it is being looked in to.

I will update you when it is fixed.

Kind Regards

Graeme @ ScottishPower

Hi all,

We are still having problems with this and are expecting these problems to run in to next week. In the meantime we are making alternative arrangements to give you as much information as possible when you try and view your billing data.

If there is anything that you are looking for confirmation of which you cannot get on the website at present, drop me and e-mail at [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and I will endvour to provide what you are looking for.

Kind Regards

Graeme @ ScottishPower

eschaton

scottishpower_company_representative wrote: »

Hi all,

We are still having problems with this and are expecting these problems to run in to next week. In the meantime we are making alternative arrangements to give you as much information as possible when you try and view your billing data.

If there is anything that you are looking for confirmation of which you cannot get on the website at present, drop me and e-mail at [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and I will endvour to provide what you are looking for.

Kind Regards

Graeme @ ScottishPower

As already mentioned, this is not the first time and really isn't good enough.

If Scottish Power cannot maintain their systems properly then why should the customer suffer? You are supposed to maintain your account online but can't even get a PDF copy of a bill - why aren't SP e-mailing out PDF's or posting bills out for readings submitted?

I very nearly left SP recently after over 10 years with them and I may consider doing so again if this is the service that they provide!!!

A serious waste of space....

[Deleted User]

Hi,

well it's still not fixed, I tried to get account details today and still only giving account summary.

eschaton

[Deleted User] wrote:

Hi,

well it's still not fixed, I tried to get account details today and still only giving account summary.

I e-mailed them tonight.

What an absolute joke of a company.

m0j00

Mine is no longer working even though it was working for a little while last week.At least i managed to download my bill when it was up and running.

JasX

Nothing like this happening and SP dragging their feet during a major penalty free switching window (end of Sign online 9 - tie in for the next one comes in end of April).

I'm certainly grabbing cashback and off switching. If its hassle either way may as well go for the one that comes with a bit of extra £££s for the trouble

Yorkie1

Still not working ...

sadfurry

Hi, I just went to print off my past 12 months bills, to discover the first two (Aug 2010 and Nov 2010) out of 6 pages on the pdf only 2 are available, and neither of those gives any gas details!

I wanted to print them off because I have a long list of things I wanted to send in a complaint to them, but without the FULL older bills I can't.

I just want away from them now, am tied in to Online Saver 9 but can't find out till when, does anyone know please?