why do so many people...

le_loup

ses6jwg wrote: »

Some of it is sheer stupidity, laziness and ignorance.

We get a minority of customers who, simply because they "don't like call centres" (lets face it, none of us do but they are a neccessary evil in the modern age) and insist on calling the branch number expecting to be able to close accounts, order cheque books, order new pins, report cards lost. We are a small local branch with 4 members of staff, and spend most of the day dealing with customers. I have picked up the phone sometimes and had a torrent of abuse from a customer because we didn't pick up after the customer had spent 2 minutes calling relentlessly and we could not pick up as we were dealing with customers "face to face". Then when we redirect them to the call centres or ask them to visit the branch they get abusive.

Some customers treat the branch as their special "relationship manager" expected to be at their beck and call and inform them every time a rate drops, increases, in short, to wipe their proverbial backsides for them.

There is delivering customer service, then there is customers taking liberties.

That rant against the people who pay your salary sounds just like the worst sort of Public Service Trade Union Leader!
No wonder Santander Have the reputation that they have.

Rollinghome

Ifts wrote: »

Personally I think its more beneficial for those that can pay the maximum cash ISA allowance into their cash ISA's at the start of the tax year (providing they wont need to withdraw it).
That way you start earning interest on the money earlier in the year

But possibly lose interest if the money comes from a non-ISA account paying a higher net rate.