why do so many people...

money_maker_2

Leave their Isa allowance to the last few days of the tax year? Working at the bank on saturday morning and no joke, around 30 customers pile in during the 3 hours we are open trying to open ISA's.
They then have the cheek to get assey when they are refused as there are not enough staff to see all customers that day.
lol makes me laugh.

slush

Is it perhaps because some of the banks also leave it to the end of the tax years before they bring out some of the best deals?

newcastleneil

Its the same with road tax ,they wait till the last day before renewing it ,then have to stand in queues .Ha ha

chris_m

newcastleneil wrote: »

Its the same with road tax ,they wait till the last day before renewing it ,then have to stand in queues .Ha ha

Which is absolutely ridiculous nowadays - 5 minutes on t'interweb thingy and it turns up in the post

glider3560

lippy1923 wrote: »

Still can't understand the cheek of some customers who then expect to leave application forms with us because they cant be seen. Do they expect us to stay behind after closing hours to open them all?

Some customers (myself included) may think that:
a. it is quicker/easier to complete a form at home then bring it into the branch
b. the form may be scanned and read by a machine (e.g. in Nationwide)
c. the branch may batch them up and send them to a processing centre where they have a team of people who just open new accounts

You can't expect the customer to know the bank's policy. By offering an application form, the customer thinks the bank wants them to just drop in the form thus savings time for the branch staff.

le_loup

lippy1923 wrote: »

Still can't understand the cheek of some customers who then expect to leave application forms with us because they cant be seen. Do they expect us to stay behind after closing hours to open them all?

Yes, isn't it stupid when customers expect service.
Bl00dy fools!

joerugby

le_loup wrote: »

Yes, isn't it stupid when customers expect service.
Bl00dy fools!

Work would be a much better place without customers

malik999

money_maker wrote: »

Leave their Isa allowance to the last few days of the tax year? Working at the bank on saturday morning and no joke, around 30 customers pile in during the 3 hours we are open trying to open ISA's.
They then have the cheek to get assey when they are refused as there are not enough staff to see all customers that day.
lol makes me laugh.

The ISA rates are so bad it makes no sense to put it in earlier. The other people will be those who have limited funds and have been saving throughout the year. Not sure its a cheek when they are refused.

le_loup

I don't think you're quite up to date with what's on offer.

ses6jwg

The best one is when we get into work in the morning and find about 5 missed calls from between 6pm and 8pm.... I think customers think that we must live in the branch.

le_loup

Modern banking is 24 hours!