help with mobile

shellypaws

i dont know if anybody can help me?.....i have a contract phone from 3 and they called saying do i want a new contract...thinking mine is nearly finishing so i said yes, now i have a new phone new contract...then realising that my old phone hasnt been disconeccted...i so on calling them im told i have 2 contracts...but i cant send the new one back within the 14 days because iv used it..well i called one number...so im stuck, they told me to find someone to take the contract on but i dont know anybody...im stuck as what to say to them..i donk know who is in the right? can anyone help?

Techhead_2

The first thing to do is establish who rang you. Was it 3 or someone claiming to be from 3 (who was actually a third party)?

What you can do depends on that answer. It could be that 3 have made a mistake (not processing the upgrade) or it could be that a third party has misrepresented who they are to entice you into a contract.