Where does the fault lie?

mrochester

Hi all

I'm having a right bother with data connectivity on my iPhone 4 that's occuring, usually at least once a day, but sometimes more than that.

The problem is that even with a decent signal, the phone is unable to utilise the data connection. If I try and open a site in Safari, I will eventually get a message telling me that the phone is not connected to the internet, or that the server has stopped responding. If I check for email, the spinning icon just spins forever and ever until it times out.

To rectify the issue, I either have to turn airplane mode on and off again, or failing that, turn the phone off and on again.

The issue seems to occur most often when I haven't used the phone for a while, or when I have moved to a new location. For instance, if I last used my phone at home, and then travel to work 8 miles away, the first time I use my phone at work, I tend to get the problem.

The real problem is that I don't know where the issue lies. Does anyone have any thoughts as to whether this is a network or device issue?

Many thanks

Michael.

grumbler

What networK?
I am no expert, but the signal you see may be 2g while you need 3g for the internet.
Switching off and on... Something to do with Orange and T-mobile sharing 3g networks?

mrochester

grumbler wrote: »

What networK?
I am no expert, but the signal you see may be 2g while you need 3g for the internet.
Switching off and on... Something to do with Orange and T-mobile sharing 3g networks?

Beg your pardon, sorry, I first posted this on the TMobile forum and totally forgot that I hadn't actually mentioned that name! Yes all of these occassions are with a decent 3G signal so it isn't part of the TMobile/Orange sharing agreement.

drbesty

You don't need 3g for the internet, 2g will work, it'll just run really slowly, also Orange and TMobile arent sharing their 3g networks yet. I'd advise a 2 way sim swap, if the problem stays with the handset it's a handset fault, so do a restore from iTunes, software update etc, if it follows the sim then its a network fault, that's something TMobile should be able to sort out from their end

Im_just_careful

I had something similar on a different phone when I enabled the Orange/T Mobile network sharing on the SIM. In retrospect that was a bad mistake. I had 2 issues

1) The network share is only 2G so a stronger T Mobile 2G signal will be used in preference to a weaker but usable Orange 3G signal

2) On my phone you had to enable data roaming otherwise if you were roamed onto T-Mobile nothing data related worked

I wonder if your problem is either related to moving from using WiFi (at home) to a phone network data connection or a T-Mobile - Orange roaming issue.