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ARGH, Moving tomorrow and Virgin have cocked up.
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ButterPie_2
Posts: 105 Forumite
ARGH!
I rang Virgin a few weeks ago to say we were moving, and that we would be using Sky at our new house. A week or so after that, a man rang me from Virgin and offered me a better deal and a new router, which we took. I asked the man if we were still ok to move on the 2nd of april, as we need the internet and work from home. He said yes, all we need to do is plug our equpiment in at the new house and it would work. Brilliant, I thought.
Anyway, I rang Vrigin today, just to confirm, as we really do need the internet, and they said that the move has not been booked, the new router has not been ordered and we need to wait till Wednesday to have an engineer come out and install Virgin at our new address.
I asked for the complaints number and was given a postal address - there is no way a big company like Virgin only has a postal complaints address surely?
The lady suggested I buy a mobile dongle for £25 a month from them - I don't think so - I have been looking at mobile broadband and I can get it cheaper than that, with free equpiment. Either way though, £25 is a lot of money to find unexpectedly when we are already stretched from the move.
Anyway, how can i get internet in my new house, tomorrow? Budget is very tight but it will be even tighter if we have to wait till Wednesday until we can work. (We have small children - we do some work in the day, when we could use the library or such for some of the work - not all is suitable for a public place - but mostly we work in the evenings when the kids are in bed, so we need internet in the house)
Also, beware! Virgin were obvioulsy so keen to keep us as a customer that they lied to us about how easy it is to move house.
Very, very annoyed.
I rang Virgin a few weeks ago to say we were moving, and that we would be using Sky at our new house. A week or so after that, a man rang me from Virgin and offered me a better deal and a new router, which we took. I asked the man if we were still ok to move on the 2nd of april, as we need the internet and work from home. He said yes, all we need to do is plug our equpiment in at the new house and it would work. Brilliant, I thought.
Anyway, I rang Vrigin today, just to confirm, as we really do need the internet, and they said that the move has not been booked, the new router has not been ordered and we need to wait till Wednesday to have an engineer come out and install Virgin at our new address.
I asked for the complaints number and was given a postal address - there is no way a big company like Virgin only has a postal complaints address surely?
The lady suggested I buy a mobile dongle for £25 a month from them - I don't think so - I have been looking at mobile broadband and I can get it cheaper than that, with free equpiment. Either way though, £25 is a lot of money to find unexpectedly when we are already stretched from the move.
Anyway, how can i get internet in my new house, tomorrow? Budget is very tight but it will be even tighter if we have to wait till Wednesday until we can work. (We have small children - we do some work in the day, when we could use the library or such for some of the work - not all is suitable for a public place - but mostly we work in the evenings when the kids are in bed, so we need internet in the house)
Also, beware! Virgin were obvioulsy so keen to keep us as a customer that they lied to us about how easy it is to move house.
Very, very annoyed.
Goal = £9,000 in 2011, starting in March
Current total - £779 banked by 09/04/11
Also growing, scrimping and crafting to not need as much in the first place!
Current total - £779 banked by 09/04/11
Also growing, scrimping and crafting to not need as much in the first place!
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Comments
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have you checked with the previous occupants of the new home if BB service is there at present? Can't you take that service on?0
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They do have it, but apparently that is no good.Goal = £9,000 in 2011, starting in March
Current total - £779 banked by 09/04/11
Also growing, scrimping and crafting to not need as much in the first place!0 -
Gah, now they are having problems with the fact that I work from home. Apparently using the connection to earn any money at all is against the terms of the contract. I use eBay and I do mystery shopping and people per hour type work, and apparently I should be paying business rates for this.Goal = £9,000 in 2011, starting in March
Current total - £779 banked by 09/04/11
Also growing, scrimping and crafting to not need as much in the first place!0 -
Why not? If it is better than nothing
and certainly a stop gap from now until wednesday.
No, apparently, I can't just use the current connection, full stop.Goal = £9,000 in 2011, starting in March
Current total - £779 banked by 09/04/11
Also growing, scrimping and crafting to not need as much in the first place!0 -
How did you think you could just 'plug in' at the new house and connect to VM if the house does not currently have a VM cable connection? Presumably the engineer will have to cable you up from the street cab. 3 working days from booking to install is pretty good-if that were BT you would be looking at 3 weeks.
The existing ADSL service will presumably be disconnected, but if there is an active phone line you could use PAYG dial up for those couple of days.No free lunch, and no free laptop
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It does already have virgin - the previous occupiers had virgin. The salesman on the phone took the address and said I could just plug in to the existing connection, and I beleived him. Now I am told that I need an engineer to come and plug everything in. I'm sure we installed the thing ourselves in this house!
There is no BT line as the previous occupiers used Virgin.Goal = £9,000 in 2011, starting in March
Current total - £779 banked by 09/04/11
Also growing, scrimping and crafting to not need as much in the first place!0 -
Plus, I booked weeks ago - the salesman told me it was all sorted.
Anyway, I found a number to ring - 0845 045 1119 - and they are now trying to book it for tomorrow.
So, another lie exposed - the lady I spoke to earlier said there is no phone number for complaints.Goal = £9,000 in 2011, starting in March
Current total - £779 banked by 09/04/11
Also growing, scrimping and crafting to not need as much in the first place!0 -
VM is never self install, the engineer has to connect up to the cable modem, which is VM's property, not the customer's. Presumably the outgoing occupier has ceased the service and arranged disconnection.
Since you said you were originally having Sky at the new property, it was assumed that a BT line was already in place as required for Sky.No free lunch, and no free laptop0 -
Sky don't offer business broadband either.
If the existing Virgin set up is no good, then how would you have done a self install?That gum you like is coming back in style.0
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