Currys 21 day return policy

snarffie

Hi,

I'm thinking of buying a fairly expensive camcorder from Amazon because they have such a great returns policy, but noticed that the local Currys (who have it for a slightly better price) have a policy whereby:

"If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery."

Do they specifically exclude camcorders, and if not, what's to stop me having a 'peek' in the box, and maybe a test of the camcorder before returning it if I'm not happy with the quality?

Do they tend to seal the boxes? How officious are they at checking the product upon return? Any thoughts?

Snarff.

PZH

Why don't you just go in to a Currys store and try one ? (i.e. a display model)

vuvuzela

Just curious, why do you think that they would have exceptions ? It's clearly a blanket policy and their policy states clearly 'unopened'.
I foresee a thread from you in a week saying 'Currys won't accept a return' when you knew their policy before buying but decided that you knew better.

PZH

vuvuzela wrote: »

I foresee a thread from you in a week saying 'Currys won't accept a return' when you knew their policy before buying but decided that you knew better.

Or worse still - Some poor person down the line has received a second hand camcorder because Currys missed the fact that you had tampered with it before returning it !!!!

Esqui

Camcorders aren't excluded, but if you have opened it, even to take a peek, then the store may not accept it back.

Personally, if someone has just removed a product from a box to look at, and not butchered the packaging or lost things, then I don't really mind about accepting it back. But some stick to the policy rigidly.

Moral of the story: currys.co.uk + DSR = best of both worlds

snarffie

phoodless wrote: »

Why don't you just go in to a Currys store and try one ? (i.e. a display model)

I have tried it in store, but a Camcorder is something that needs to be tried under varying conditions to evaluate properly.

vuvuzela wrote: »

Just curious, why do you think that they would have exceptions ? It's clearly a blanket policy and their policy states clearly 'unopened'.

I didn't think they had exceptions, but asked the question in case anybody had any experience of a salesperson saying anything of that nature.

vuvuzela wrote: »

I foresee a thread from you in a week saying 'Currys won't accept a return' when you knew their policy before buying but decided that you knew better.

That's very clever of you. Can you also predict who will win the next World Cup? San Marino?

phoodless wrote: »

Or worse still - Some poor person down the line has received a second hand camcorder because Currys missed the fact that you had tampered with it before returning it !!!!

As per Argos, Amazon and lots of others, you mean? :think:

Esqui wrote: »

Camcorders aren't excluded, but if you have opened it, even to take a peek, then the store may not accept it back.

Personally, if someone has just removed a product from a box to look at, and not butchered the packaging or lost things, then I don't really mind about accepting it back. But some stick to the policy rigidly.

Moral of the story: currys.co.uk + DSR = best of both worlds

Thanks Esqui. Helpful advice, without a 'moralistic' angle. :beer:

Esqui

Interestingly, in Northern Ireland, we're trialling a Comet-like policy on opened returns (i.e. return opened product, get a reduced refund). But you won't be able to argue your way to that anywhere else in the UK!

snarffie

I wonder how much of a reduction you would get as a %? Pretty hefty, I suspect! Also, do the returned products have to be sold on at a reduced rate?

PZH

snarffie wrote: »

As per Argos, Amazon and lots of others, you mean? :think:

For all photo/camcorder equipment (and other stuff) Argos state...

Please note that this product is excluded from our 30 Day Money Back Guarantee. This does not affect your statutory rights."

Amazon State...

If for any reason you are unhappy with an Electronics & Photo item purchased from Amazon.co.uk, you can return it to us in its original condition within 30 days of the date you received it. It must be unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for it. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.

Not sure if the DSR allow for return of photographic/camcorder equipment if you notify within 7 days from receipt ?

Esqui

snarffie wrote: »

I wonder how much of a reduction you would get as a %? Pretty hefty, I suspect! Also, do the returned products have to be sold on at a reduced rate?

I think it was 10% or a gift card for full amount, same as Comet. Frankly, I'm not even sure they are still doing it.

And opened products don't have to be sold on reduced, but would you pay full price? And if brand new ones are available, it stays on the shelf until it's clearance, and makes very little margin.

snarffie

I've sent lots of electronics stuff back to Amazon. Never had a problem with them at all. Didn't notice their clause relating to specific electronic equipment though, so thanks for posting phoodless. I do tend to pack things properly, so they may just assume that it's unopened.

I'll definitely double-check my Argos purchases, but most stuff I buy from them allows for return for any reason.

Interesting...