Bt disconnecttion fee ?????

edster71

I've just gone onto Sky, for a tv, bb, and phone package...

Which seems hunky dorry at £66 for the job lot, including
free daytime calls to 01 02 and various other codes ............

BT are going to charge me £30 for a disconnection fee, for the BB ...
And the disconnection in question will be effective as from tomorrow - in a prior call, I was told that they could do it more or less instantly.
May be the first BT bod was simply referring to the line, not the BB ??

I tried to query this, but the BT person didn't really give me a straight answer, which makes me wonder whether this is a legitimate charge ??

I've had the BT BB for a good few years, although I have had one of their
upgraded wireless doofers ??

Do you think having the upgrade meant I was tied in for X period ???

BT gave me some shpeel about having to send an engineer out to
disconnect "some equipment" at the exchange!

I asked what this "equipment" represented in real terms... and
the BT bod couldn't give me a straight answer ......

This did strike me as slightly strange, as I'd have thought all the exchanges were simply
managed from a keyboard in this day and age!

Can anybody shed any light on this for me? Thanks ;-)

macman

If you use a MAC to transfer you won't pay a cease charge, the only charge you would pay is an early termination charge if you are still in contract.
If you ask let BT cease your line then you will have to pay Sky to get you reconnected again and you will probably have at least a 10 day gap in service.
Yes, the transfer does have to be physically done at the exchange if you are going onto a Sky LLU service.
So get your MAC first from BT and do it the right way around.

edster71

macman wrote: »

If you use a MAC to transfer you won't pay a cease charge, the only charge you would pay is an early termination charge if you are still in contract.
If you ask let BT cease your line then you will have to pay Sky to get you reconnected again and you will probably have at least a 10 day gap in service.
Yes, the transfer does have to be physically done at the exchange if you are going onto a Sky LLU service.
So get your MAC first from BT and do it the right way around.

Thanks for that!

Perhaps I should have mentioned....

Original set up was 2 BT phone lines ...

One with BB ...

I've transfered the one WITHOUT the BB to Sky... and

and cancelling the one WITH BB via BT, as aside from the
puter, it scarcely gets used ..........

I'm now thinking I should have changed the other line, but hey ho!

Thank you for your input! I much appreciate it!

Phantom_Flan_Flinger

edster71 wrote: »

and cancelling the one WITH BB via BT

That fee is now standard across all ISP's with a BT line for a cancellation.

edster71

Phantom_Flan_Flinger wrote: »

That fee is now standard across all ISP's with a BT line for a cancellation.

Ahhhh!

Thanks!

I don't mind that so much then! At least they're not just trying to
pull a fast one!

macman

edster71 wrote: »

Thanks for that!

Perhaps I should have mentioned....

Original set up was 2 BT phone lines ...

One with BB ...

I've transfered the one WITHOUT the BB to Sky... and

and cancelling the one WITH BB via BT, as aside from the
puter, it scarcely gets used ..........

I'm now thinking I should have changed the other line, but hey ho!

Thank you for your input! I much appreciate it!

You can't 'transfer' broadband from a line without it to a line with. In this case you are starting a new broadband service on a new line, and a MAC is not relevant.