t mobile trying it on?

Zygotic

I got a text from the t mobile store I got my phone from saying I'm ok to get an upgrade. So I phoned up t mobile 150 as I didn't have time to go to the shop, they told me upgrade time is october as I'm on a 24 month contract. The contract i signed and have a copy of says 18 month, where do i stand and what do I do?
Cheers

grumbler

You have a copy of the contract. Ask them to either correct their records (system) or prove that your copy is incorrect.

As simple as that.

cgk1

Yeah, I'd get onto this but under no circumstances send them your original contract as it might be "lost".

SnowTiger

zygotic wrote: »

I got a text from the t mobile store I got my phone from saying I'm ok to get an upgrade. So I phoned up t mobile 150 as I didn't have time to go to the shop, they told me upgrade time is october as I'm on a 24 month contract. The contract i signed and have a copy of says 18 month, where do i stand and what do I do?
Cheers

If the contract says the minimum term is 18 months, it's 18 months.

If I were you I'd either take the contract to a T-Mobile store and show it to them, or post a copy to T-Mobile with a covering letter explaining the problem.

mishkanorman

what does the my account area of T-mobile state ? the summary page tells you when you are able to review your contract