Sky wont let me cancel - shocking service

richard734

I hope it works for you, everyone else seems to have had a positive response.

Good luck

daggy

jaibaby wrote: »

But a nice big company like SKy should have their own engineers, not use BTs.

When Sky sell a phone line and Broadband they have whats known as a provisioning period - the strandard 14 day wait.

This is because the exchange is Bt equipment and sky have to wait for a BT engineer to come out and 'plug' you in. Naturally, BT don't want other engineers toying with BT's tools.

Having said that, Sky should chase this up and sort it out.

As for cancelling the whole package... You ordered it as one, so if all the services don't work, you should be to cancel.

It's also cheaper if you get a bundle, so if you chose to go to birgin it will be cheaper to get all three things from them instead of just phone and bb.

You have a good case for cancelling the TV, should you wish to.

steve_and_kayla

SKY who would have them? we wont any more
In January 2011 we told sky(Idiots) that we did not want the paid for TV channels,but wanted to keep Broadband & Telephone, very easy isnt it??, not for Sky, over the next 11 months,latest problem today 24 December 2011, they have disconnected ALL of our services,many times, took ALL of our food money out of our bank account, told us,as per our request,that we were completely Ex-directory and number withheld, no listing for our phone number or address anywhere,this was confirmed by Sky MANY times,then admitted after i made a complaint,that they were charging us for being totally ex directory & number withheld,they did change our number and made us Ex-directory and number withheld, now on Christmas Eve,they have taken,YET AGAIN, more money than they should have done, as a direct result of their incompetence,mismanagement,stupidity,ignorance an generally being unprofessional in the entire handling of our account, my wife had to put some Christmas food back on to the supermarket shelves,this is the SECOND time they have taken food money.
i have never said this about anyone ever before, i SINCERELY wish Sky the same Christmas that they have left us with,RUINED !!!!!!!.

if anyone who is considering any Broadband,TV and or telephone service provider and looking at feedback for companies, PLEASE remember this posting and go to a company who know what they are doing and not these pretenders.do yourself a favour save yourself a LOT of effort,stress and inconvenience PLEASE DO NOT USE SKY THEY ARE FOOLS!!!

neil201

steve_and_kayla wrote: »

SKY who would have them? we wont any more
In January 2011 we told sky(Idiots) that we did not want the paid for TV channels,but wanted to keep Broadband & Telephone, very easy isnt it??, not for Sky, over the next 11 months,latest problem today 24 December 2011, they have disconnected ALL of our services,many times, took ALL of our food money out of our bank account, told us,as per our request,that we were completely Ex-directory and number withheld, no listing for our phone number or address anywhere,this was confirmed by Sky MANY times,then admitted after i made a complaint,that they were charging us for being totally ex directory & number withheld,they did change our number and made us Ex-directory and number withheld, now on Christmas Eve,they have taken,YET AGAIN, more money than they should have done, as a direct result of their incompetence,mismanagement,stupidity,ignorance an generally being unprofessional in the entire handling of our account, my wife had to put some Christmas food back on to the supermarket shelves,this is the SECOND time they have taken food money.
i have never said this about anyone ever before, i SINCERELY wish Sky the same Christmas that they have left us with,RUINED !!!!!!!.

if anyone who is considering any Broadband,TV and or telephone service provider and looking at feedback for companies, PLEASE remember this posting and go to a company who know what they are doing and not these pretenders.do yourself a favour save yourself a LOT of effort,stress and inconvenience PLEASE DO NOT USE SKY THEY ARE FOOLS!!!

Sounds like you've had a bit of a rough ride there, doesn't surprise me one bit and an example of a company who's lines of communication have blurred as they've got too big.

I'd go either with Virgin if you want Pay channels or recommend Freesat together with Plusnet for a good competitve broadband package from a reputable provider.