MSE NEWS: John Lewis launches never-ending refunds

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With something like an iron it would depend on the price as much as anything - if I spent £10 on an iron I would expect to get 1-2 years at the most out of it, if I spent £75 I would expect to get around 10 years out of it.

If you still have it it might be worth a go if it was a "good" one, tell them what you told us, the worst they can do is say no. Also, at the time that the second one broke, I would have contacted the manufacturer (again, if it was a "good" one). That is assuming you still have the iron - surprising if it broke so long ago!!

tara747

VickyHurn wrote: »

Costco have had this policy for years,

But even they found out it was unworkable on the "Usual Suspects" TVs Computers Cameras. Which now have a 90 Day return Window, all other items still have an unlimited return window

I must admit to taking advanage of it and returning a Bunk bed when I moved house and it would not fit in the new house, and it was 10 years old, they did not bat an eyelid,

But I think JL will find like costco that they will get used for free upgrades on PCs Laptops TVs etc, unless they curb the policy, lets face it otherwise its just a free loan service!

Not.My.Real.Name wrote: »

I'm SLIGHTLY confused.....so if I don't have a receipt, I will be offered the current price and in vouchers only?

If I return a skirt that is 10 years old (AND I HAVE THE RECEIPT), will I get exactly what I paid for it?

Going back about 3 or so years, M&S used to do this, and you should have seen the things that got taken back. Musty-smelling, old-fashioned items that no one would want, but because the customer(s) had their receipts, they got back what they paid. Disgusting!

Relatives take back clothes they've found in their deceased relatives' wardrobes to "see what they can get for them".

John Lewis must be mad - talk about opening a can of worms (speaking of which, I'm sure I have my receipt somewhere........).

Surely the skirt would have to have the tags still on i.e. be unworn? I'm assuming that this new JL policy only applies to items that are as they were when bought i.e. brand new, unworn, tags still attached? And with a computer, TV or digital camera, it is easy to see whether it has been used. No?

vyle

tara747 wrote: »

Surely the skirt would have to have the tags still on i.e. be unworn? I'm assuming that this new JL policy only applies to items that are as they were when bought i.e. brand new, unworn, tags still attached? And with a computer, TV or digital camera, it is easy to see whether it has been used. No?

Nope, just in reasonable condition.

Consider it an infinite retail DSR, because it's being introduced so that customers who buy in store have the same rights as customers who buy online, but without a time limit.

So no need for tags or packaging, but you would have to have looked after it.

someone

vyle wrote: »

Nope, just in reasonable condition.

Consider it an infinite retail DSR, because it's being introduced so that customers who buy in store have the same rights as customers who buy online, but without a time limit.

So no need for tags or packaging, but you would have to have looked after it.

If you had to remove the tags to inspects the goods (for example a design gown that had a tight cardboard band around it) then yes ... However doesn't the DSR expect you still to take care of the goods and esure they are still in the best possible condition for them to be resold? I.e. If you ripped the band off would you still be able to rejected the item under DSR

(however if you removed it as carefully as possible and undid the flaps at the back they would be in the best possible condition)

tara747

vyle wrote: »

nope, just in reasonable condition.

Consider it an infinite retail dsr, because it's being introduced so that customers who buy in store have the same rights as customers who buy online, but without a time limit.

So no need for tags or packaging, but you would have to have looked after it.

o.
M.
G.
..........

nanniejan

You can't use this as a new for old on televisions I think you will find !!!

Flyboy152

superted2day wrote: »

Anyone know? i have a 4 year old plasma that i wouldn't mind upgrading! Still have the receipt too

What many people seem to be forgetting is the "saleable condition" clause.

Flyboy152

Lara wrote: »

I was under the impression that you could only take back things which you brought last year, 2010, and not earlier. I am a big JL fan but I do agree they are making a rod for their own back. Why not make it 6 month return policy if they want to do something different.

According to the article, it is retrospective.

What if I bought something months ago?

The never-ending refunds policy is retrospective so applies to any purchase you've ever made at John Lewis, as long as you meet its criteria

Flyboy152

Jane_Blackford wrote: »

With something like an iron it would depend on the price as much as anything - if I spent £10 on an iron I would expect to get 1-2 years at the most out of it, if I spent £75 I would expect to get around 10 years out of it.

If you still have it it might be worth a go if it was a "good" one, tell them what you told us, the worst they can do is say no. Also, at the time that the second one broke, I would have contacted the manufacturer (again, if it was a "good" one). That is assuming you still have the iron - surprising if it broke so long ago!!

John Lewis and an iron for ten pounds. :rotfl::rotfl::rotfl:

JamieD_2

Do you not think that on a site which constantly berates companies for unfair practices, that it is a little hypocritical to instantly jump to thinking up ways to abuse a more generous refund system?