What to do now?

hollylangman37

Argghh slight rant.
I bought a playsuit on the 11th March and paid straight away. The total cost was only £8, so I waited 10 days and then tried to contact the seller twice asking where was my item. I received no response, so then escaleated to a paypal claim.
Today, I received an email from the seller saying that they had been on holiday and unable to respond for 2 weeks but they sent my item before they left. I am in two minds whether to believe this or not as it could be a huge coincidence that between the time that I bought the item and today, somebody has left negative feedback for item not received and it has happened previously twice by looking at the feedback.
Now they have refunded me £7.53, should I just accept this?
I just feel that why should I have to pay their fees, and have all the hassle of chasing it up.

kurgon

hollylangman37 wrote: »

Argghh slight rant.
I bought a playsuit on the 11th March and paid straight away. The total cost was only £8, so I waited 10 days and then tried to contact the seller twice asking where was my item. I received no response, so then escaleated to a paypal claim.
Today, I received an email from the seller saying that they had been on holiday and unable to respond for 2 weeks but they sent my item before they left. I am in two minds whether to believe this or not as it could be a huge coincidence that between the time that I bought the item and today, somebody has left negative feedback for item not received and it has happened previously twice by looking at the feedback.
Now they have refunded me £7.53, should I just accept this?
I just feel that why should I have to pay their fees, and have all the hassle of chasing it up.

Is it worth the hassle for the missing fees? I would just leave them a nedative and move on.

theonlywayisup

If you haven't had your item, they must refund you in full, including any postage you paid. Do not close the case, escalate it.

hermum

They aren't allowed to deduct their fees from you, it is their job to ensure the item gets to you, or to refund in full.

mishkanorman

and please please please leave a negative !

FattyBettyBoo

If the item is genuinely lost then the seller can claim back their loss from the post office - its not your job to compensate them.

pinkshoes

Escalate the case, and get the FULL refund. 50p may not be a lot, but it's still yours!

trukdiver

[QUOTE=hollylangman37;
Now they have refunded me £7.53, should I just accept this?
I just feel that why should I have to pay their fees, and have all the hassle of chasing it up.[/QUOTE]

I raised a dispute through Paypal when somebody tried that with me. I won the dispute and got 100% refund but it did take a while.

iieee

Can't believe the cheek of them expecting you to pay their fees!!!

hollylangman37

Thanks everyone, definitely will press for that 47p, it may only be a small amount but I have paid for the listing and I sort of think it was never posted in the first place now.