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Credit Expert
Comments
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You missed out patronising, unhelpful, and unprofessionalOne important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
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I found it quite easy to cancel my subscription, no idea why others hav problems cancelling0
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Me neither!“Official Company Representative
I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen0 -
Hmm, here's my personal experience. OH signs up for 'free trial'. No report arrives in this time. He continues with the contract in the vain hope that he'll get the information he wants. Monthly fee kicks in. No report is forthcoming despite repeated requests. Decides to cancel contract. Takes another two months to actually achieve this.
It's bullshit, people. The information's deliberately withheld during the 'free' period (if it ever arrives) to ensure that people start paying."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0 -
I have signed up for Creditexpert a few times and have never had a problem cancelling by phone. Last time was in December and I was given a " free trail " again as I had not used the service in a few years. After a few months I rang and cancelled, no problem, no hard sell to stay with them. I recieved a email follow up to say service cancelled from xxxx date.
I would add I also have used Equifax and same thing, no issue cancelling.fluffnutter wrote: »Hmm, here's my personal experience. OH signs up for 'free trial'. No report arrives in this time. He continues with the contract in the vain hope that he'll get the information he wants. Monthly fee kicks in. No report is forthcoming despite repeated requests. Decides to cancel contract. Takes another two months to actually achieve this.
It's bullshit, people. The information's deliberately withheld during the 'free' period (if it ever arrives) to ensure that people start paying.
You say no report " arrived" I have never recieved a report through post unless requested a paper copy, reports are available online once free trail is activated.TOTAL 44 weeks lose. 6st 9.5lb :T0 -
You say no report " arrived" I have never recieved a report through post unless requested a paper copy, reports are available online once free trail is activated.
Sorry, yes. To clarify, no report was available online. My post would better have said 'No report was forthcoming'."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0 -
halibut2209 wrote: »What a wonderfully professional response from the company representative.
Why? Is the customer always right, even when they are clearly wrong?0 -
I've signed up 1,740 times and never had a problem cancelling. They are a wonderful company.0
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