Tesco told me my DTD voucher was fraudulant

walwin

Jane_Blackford wrote: »

I would have been on the phone to HQ customer service or, more likely, standing at CS in the store demanding to see the manager

It was the manager who said the voucher was fraudulent.

From OP: After the manager scrutinised it and left me standing at the till for 20 mins he comes marching back with another member of staff/security to tell me it was a fraudulant voucher.

bigkev68

I would've told him to call the police if he honestly believed it was fraudulent. That's quite a serious allegation.

zippybungle

This doesn'y surprise me at all. Tesco are terrible for their 'Customer Service' :mad:
Shop somewhere else! I have found that usually Sainsburys can't do enough for you, and even Morrisons is better for Customer Service.

Zippy x

tokaten

Another response today. I'm glad they appear to be taking it seriously.

'Dear Mr ******

Thank you for your email to Philip Clarke our Chief Executive, to which I have been asked to respond.

I was very sorry to learn that you experienced a problem whilst attempting to spend a Price Check 'double the difference' voucher in our ********* store I wish to sincerely apologise for any inconvenience caused.

Please be assured that I am investigating your concerns and I will contact you again shortly when the investigation has been concluded.

Thank you again for taking the time and trouble to contact our Chief Executive.

Kind Regards

***** *******
Customer Service Executive

zenseeker

zippybungle wrote: »

This doesn'y surprise me at all. Tesco are terrible for their 'Customer Service' :mad:
Shop somewhere else! I have found that usually Sainsburys can't do enough for you, and even Morrisons is better for Customer Service.

Zippy x

Oh **** off with your Tesco hate. If you read the post properly, you would see that customer service was fine, it was the manager who was being an !!!. As a whole I have never had a single problem with customer service in Tesco. It's just become the favourite past time of many whingers like you to slag them off at every possible opportunity.

daveyjp

Calm down zen anyone reading can quickly see the whole customer service experience WAS terrible - this is not the same as staff on customer service. A manager accusing a customer of fraud probably isn't in any good practice manual for customer service.

sinw

bigkev68 wrote: »

I would've told him to call the police if he honestly believed it was fraudulent. That's quite a serious allegation.

I told them call police once and they did n had me arrested for something i never did, nor were they (apparently) accusing me of... Idiots

Any

zippybungle wrote: »

This doesn'y surprise me at all. Tesco are terrible for their 'Customer Service' :mad:
Shop somewhere else! I have found that usually Sainsburys can't do enough for you, and even Morrisons is better for Customer Service.

Zippy x

Really?? At our Sainsburys they can't be even bothered to work the tills, you have to go through self check out and wait for them to finish chat when your till beep to check age when buying wine...

Sweep generalisation maybe??

BodyElectric

Let's hope the new CEO is in new broom mode.

tokaten

Well I have had a response. I must say they appear to have given themselves a big pat on the back, completely ignoring my complaint of receiving slanderous accusations of fraud whilst in front of other customers at the tills. And it was me that invited the manager to the customer services desk, not the other way round. I would have been happy with a public apology from the member of staff involved but it appears this is not forthcoming....

Dear Mr *******

Thank you for your patience whilst I have been investigating your complaint.

I was concerned to learn that you experienced difficulties, whilst attempting to redeem a Price Check 'double the difference' voucher in our ****** store. I understand why you would be unhappy and I apologise for any inconvenience caused.

Unfortunately, whilst the majority of our customers have participated in the Price Check scheme within the spirit for which it is intended, we have had some instances of some individuals attempting to use fraudulent vouchers. This has meant that we had to take remedial measures across our entire estate and update staff so that they were more aware of what to look for.

It is regrettable, that in this instance, our staff have not initially been able to correctly assess your voucher as being legitimate and have felt it necessary to examine it at length. However, I am pleased to note, that when our Customer Service Manager has arrived, that she has been able to expedite this matter and redeem the voucher against your shopping.

In order to ensure that this matter is dealt with appropriately, your email has been forwarded to our Store Manager. ******* was equally concerned to learn of your complaint and will address this matter with his team. I would like to assure you that the necessary steps will be taken in order to prevent recurrence.

Thank you once again for bringing this matter to the attention of our Chief Executive's Office. I hope that, despite your experience, you will give us the chance to restore your faith in our operations, by coming back and shopping with us again.


Kind Regards


***** *****
Customer Service Executive'