Santander current account and ISA

Consumerist

birkee wrote: »

Everyday account management they deal with, anything outside that throws them.

That, pretty much, sums up my (brief) experience of an A&L/Santander current account.

The LloydsTSB Vantage is far superior. My OH recently had a problem with a Vantage account and, while it took a week or two to sort out, their telephone and branch manner was generally helpful, rather than obstructive, and once the problem was resolved they paid a Customer Care payment into the account as compensation for the inconvenience.

When it comes to a Santander ISA, however, the situation is somewhat easier to decide. Opening the ISA is generally easy, particularly if they can identify you electronically, and the subsequent transfer is dealt with by the new ISA manager so you don't have to get involved beyond completing the transfer authority. If Santander is offering a good ISA rate then I would say go for that.

Andyboy

gracemcmillan wrote: »

i applied for a loan and got it but accourding to the company, when i applied for it i put one diget wrong on the account number but the sort code is ok, they have released the money but its not in my account s i put one diget different on the form my my account number, what does this mean for the money, they have the correct name and sort code my my account but its just one diget is different on the loan form to what is on the account number.. plz help

You posted this twice...it just shows how easy it is to make a mistake especially with computers! (Please take in the light hearted way it is meant.)

I judge companies by how they deal with any errors they may make rather than going straight for them the minute they make an error. Just my opinion.

I too am with Santander and they made a mistake when we re-mortgaged (Abbey in those days) and when I pointed this out to them i received a cheque to cover the difference. Job done IMO.

Consumerist

gracemcmillan wrote: »

i applied for a loan and got it but accourding to the company, when i applied for it i put one diget wrong on the account number . .

Don't you think this topic would better be posted in its own thread rather than hi-jacking this thread?

Edit
Go to the Budgetting and Bank Accounts board and click the New Thread button

ja3_2

scottishblondie wrote: »

I found it very easy to close my account with Santander recently - I just phoned them up and they closed it within about 2 minutes. I requested a confirmations letter, which I received after about 3 days along with a cheque for my closing balance.

Was the reason you left Santander, like many others, due to the bad customer service?

ja3_2

Consumerist wrote: »

For a current account with high interest, have you considered a LloydsTSB Classic Vantage account? It pays 4.0% AER on balances of £5k - £7k (but nothing on any excess) if you can pay in at least £1k per month. You get 3.0% AER on balances of £3k - £5k, 2.0%AER on £1k - 3k and 0.1% AER below £1k.

Thanks very much, was not aware about Lloyds Vantage.

At the momemt I am tempted to stay away from Santader Preferred current: the bonus and better interest seemd to be outweighed by the sluggish progress if things go wrong.

I think I will stick with HBOS at the moment and upgrade my current account to Reward current account (if possible).

Consumerist wrote: »

When it comes to a Santander ISA, however, the situation is somewhat easier to decide. Opening the ISA is generally easy, particularly if they can identify you electronically, and the subsequent transfer is dealt with by the new ISA manager so you don't have to get involved beyond completing the transfer authority. If Santander is offering a good ISA rate then I would say go for that.

Do you have any experience of an ISA with Santander?

Consumerist

ja3 wrote: »

Do you have any experience of an ISA with Santander?

Recently transferred from an A&L (now Santander) Flexible ISA to Halifax. Filled in the transfer authority, posted it to Halifax, all done in about a week or so. Halifax ISA Direct Reward also pays interest from when they receive the transfer authority. Couldn't have been simpler.

Consumerist

It was announced yesterday that Vantage interest rates are changing from 27 June. The highest tier (4% on £5k - £7k) is being withdrawn but for under £1k the rate increases from 0.1% to 1.5% AER.

There's a discussion on this thread.