Trying to leave t molbile.....

diamonds

grumbler wrote: »

Well, under the SOG act the retailer will have to either repair/replace it or to make a refund. Do you really want 1p refund?

No, YOU the consumer DEMANDS a replacement of the same specs - it does not need to be like for like same model replacement, thats the law, they cannot enforce refund unless you back down agree then poss at any point change your mind. FACT make your replacement demand and stick to it, if they refuse call Consumer Disrect on speakerphone from a mobile and let the customers instore hear the whole conversation - its called enforcing your legal and statutory rights whilst letting other consumers know ehat kind of company they maybe away to sign up with.

diamonds

buntyfarmer wrote: »

ok, i will focus on not receiving calls. they say service in my area is not great but my partner lives here too and has t mobile and people have never told her she is not contactable by phone. people have said this of me. Seemed ok before I moved house, now it is not great.

Would service affect whether I can access emails and such? is this different to mobile phone reception? do they correlate?

I will see what they do about it but the man in the t mobile shop said that they have sent lots of these off and it's not resolved the problems people have had with the phone. this is one person's report I suppose. I was in a bad mood when I said the phone was rubbish. i do like it, just the internet crashes whenever i try to enter text and spell a new word, which is not ideal. it also turns off a lot.

Sounds like the dodgy Nokia 6xxx something from 2007/8 - Nokia's last major handset failure. I saw that handset in many countries on many networks just fail to hold a 2G or 3G signal, 3UK india took mine back no problem and upgraded me to a the next superior handset as no like for like specs were available & I had paid a small upgrade fee for [STRIKE]NOKIA[/STRIKE] doorstop and I had the customer care manager in India on the phone on the internet with me going through the SOG Act with him.

Result, I pointed the law out section by section and 3UK India crumbled.