Flight cancellation refund

vitaut

I cancelled my flight tickets due to illness earlier this year. I've got a partial refund from the airline (Lufthansa) and would like to claim the rest from my travel insurance.

To claim the money I have to provide a cancellation invoice that confirms the booking has been cancelled and the amount the airline is unable to refund. However Lufthansa have only issued a Cancellation acknowledgement with no information about the (un)refunded amounts. When I contacted the airline they redirected me to Customer Relations Department which can only be reached through post or fax. I sent my request both by post and by fax almost two months ago but haven't received any reply.

Any ideas what can be done in this situation?

Thanks
Victor

cactusdust

Do you have Facebook? Seems silly, but the only way I got my problem sorted was by asking one of their social media team who personally passed my details onto the relevant department. Just post on their company page..

vitaut

cactusdust wrote: »

Do you have Facebook? Seems silly, but the only way I got my problem sorted was by asking one of their social media team who personally passed my details onto the relevant department. Just post on their company page..

Thanks. I have just created a Facebook account. Sorry for a novice questions, but how do I post on their company page? I don't see any post button or anything like that.

cactusdust

http://www.facebook.com/lufthansa

Go onto their wall and there should be a little box that says "Write something".

Failing that try filling in this form.. its what they asked me to do eventually:

http://www.lufthansa-promotion.de/socialmedia_responseform/index.php?WT.mc_id=fbook1027_Social%20Media%20Responseform&ed_f_inex=intern&ed_f_hash=zVHQ&ed_f_name=Social%20Media%20Responseform&ed_f_dom=www.lufthansa-promotion.de&ed_f_path=/socialmedia_responseform/index.php&ed_f_date=2011-03-27