groupon asos code help

grainne41

hi
ASOS phone number- 08719090335.
I think this may be a switchboard number, but after using it a few days ago, I asked to be transferred to the customer services department to discuss an order, and they were happy to do this.

I think its a disgrace that they only allow contact via email on their website (I had to google to get this number)- nightmare!

Good luck

EMMZ

Hi

Just an update I have contacted Groupon and they have refunded the £9 in Groupon credit which I guess is better than losing it.
Email Groupon if you havnt already done so. Takes about a day or so for them to reply.

Michelle301

yummy.scrummy.mummy wrote: »

write on asos forums, i sent about 20 e mails when i was unhappy with something i received and every time i got some stupid e mail which completely missed my point. just register on the ASOS forum and post on there, since its public they usually give you some sort of compensation or give you what you want. i had a £20 off code when you spend £1 for complaining on there! well worth it if youre unhappy x

Nice one! I've had some problems with ASOS in the past and I never got anything out of them. Should have done this:D

rcrowley32

ASOS has now agreed to give refunds via Twitter!!!

Contact @ASOS_HeretoHelp on Twitter and you will get a refund!!!

j.smith1981

It to be fair is generally when anyone can see what idiots they are.

They really aren't the brightest of companies to deal with regarding any kind of customer service initiative, they just love to shift the blame onto you or what they believe to be a good service but frankly is stupid service more than anything, they can't really work out what their truly saying on their delivery timescales their a joke, which I found out to my cost later on.

They where stating that a delivery on a style save would be delivered in 6 working days, quite happy with that, but then they went over the specifics with me turns out that they where quite contradictive about the days, actually what they where claiming was that it was 7 days for the 28th of this month, which was ordered on the 19th of this month.

Basically telling me that because I ordered very early in the morning on Monday, they where putting my delivery at the back of any next day deliveries that came later on, how fair is that going to be? Not very so I quite rightly complained about that, for which when I made an outright dig at them for it on Facebook and on their Youtube channel they actually got it out today for the next 24 hours, you need to tell this company what for basically to get any kind of service out of them, don't be treated like a fool, think you will give up, I have still lodged my complaint with consumer direct as I think shifting users orders back behind the subsequent next day delivery is just wrong entirely, granted that's my opinion but I think it should be up to the courier how quickly they delivery items based on what the user has selected not as they see fit.

We where told at my current work place not to do that with orders why should this company be any different? The answer is their no different their still running an ecommerce site, they need their heads examining basically.

I also said that if they didn't get me my order I am entitled to claim compensation for a replacement, it was a work suit for an interview, if I'd not got one by that time then I would have been filing for compensation from the courts from ASOS for deliberately denying me an adequate service, I would actually go through with this just to prove a point that I won't be taken for a mug and neither should any other customer I think.

In short there are far better companies out there, ASOS not being one of them sadly!