anyone else having trouble claiming back missold insurance protection from MBNA bank?

hossay

hi
im new to this site,
just wondered if anyone else was being fobbed off buy this company? they have been messing me around now for 5 months as they no i have a claim and are just holding on so they dont have to pay me! ive had several 'confirmation dates' only for the day to come and another letter to arrive giving a nother date! it frustrating as the money owed is mine and i want it back! any help or advice would be great thanks

hossay

di3004

Hi and welcome

Have they mentioned anything about the Judicial Review?

This may be the reason on why they are holding back perhaps, contact them by phone and see what they have to say.
Good luck.

http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/153.shtml

the_knitting_drummer

hossay wrote: »

hi
im new to this site,
just wondered if anyone else was being fobbed off buy this company? they have been messing me around now for 5 months as they no i have a claim and are just holding on so they dont have to pay me! ive had several 'confirmation dates' only for the day to come and another letter to arrive giving a nother date! it frustrating as the money owed is mine and i want it back! any help or advice would be great thanks

hossay

It's not your money yet, and it won't be until this grey cloud of judicial review blows over, the sun comes out and the refunds blossom again. Then we can all party down by the maple trees.

Mrsbowbow

Hi, I've just started my claim with MBNA for Mis-sold PPI on a CC, they responded to my questionnaire very quickly and said they would deal with it within 28 days which is around 10th April. Reading posts on here I don't believe for one minute that will happen, but we shall see !!!
I will keep you posted

di3004

Mrsbowbow wrote: »

Hi, I've just started my claim with MBNA for Mis-sold PPI on a CC, they responded to my questionnaire very quickly and said they would deal with it within 28 days which is around 10th April. Reading posts on here I don't believe for one minute that will happen, but we shall see !!!
I will keep you posted

Good luck Mrsbowbow.;)

src007

Mrsbowbow wrote: »

Hi, I've just started my claim with MBNA for Mis-sold PPI on a CC, they responded to my questionnaire very quickly and said they would deal with it within 28 days which is around 10th April. Reading posts on here I don't believe for one minute that will happen, but we shall see !!!
I will keep you posted

They should write to you but it will probably to add further delays. MBNA have been one of the worst for putting ''complaints on hold'' because of the legal action thats taking place regarding PPI.

The FSA have told firms that its wrong to put all (or almost all) complaints on hold.

In my experience MBNA have put just about every PPI complaint on hold. They may issue refunds on very low value complaints so that if questioned by the FSA they can say 'we upheld x number of complaints'.

This seems like a blatant trick to skew the figures without having to refund very much.

MBNA sold some of the worst value PPI on both loans and credit cards. Most of their PPI was pretty much a scam (this isn't to say it was always mis-sold).

Although to give them (a little) credit they are usually quite quick to issue a refund, when they uphold a complaint.

Mrsbowbow

Well, Yes you guessed it ! 2 days before their 28 days with an answer, I've had a letter to say they need more time to investigate so they have now told me I will get a reply by 28th April !
I will keep you posted x