Just been told off by Estate Agent

Eton_Rifle

jess1974 wrote: »

When i was selling my last house i used to cringe when the agent rang up with 'feedback', listening to him trying to put a gloss on why the viewers did not want to buy my property was awful. I think i'm one of the minority who is'nt bothered about feedback,

Yes, I see your point there!

However, there's also the fact to consider that the agent isn't just getting feedback for the benefit of the individual house seller but for the wider market in general.

They need to know what the average viewer thinks so they can value and advise more accurately.

To use a recent example, next time you consider putting your house on the market and you ask an estate agent "should I replace this grey bathroom suite with a new white cheap one?", the agent may be better informed to tell you whether it's worth doing or not because they have gathered feedback from other house viewings.

So we can all benefit from this feedback in one way or another.

liam8282

I haven't read the whole thread, but to the OP...

My girlfriend works in an estate agents and they ask for feedback from people viewing properties.

It is useful because the people selling the properties will be able to see what people think of their property, what they could do to improve the chances of selling, any problems.....

If this estate agent has this policy, they are not fulfilling their obligation to their customer who is selling their property, so IMO they are right to refuse to let you see any properties until you start to give feedback.

Afterall, if you have the time to go and view a property, why can't you add an extra 5 mins at the end to give them the feedback they need?

googler

jess1974 wrote: »

i also hated giving it as a viewer, like another poster said sometimes the house just is'nt right, and theres no obvious reason.

...so what's difficult about saying to the agent

"There's nothing specific I dislike about the house, but it's just not right for me"

stokesley

Running_Horse wrote: »

As for your second paragraph,

Now now. At least there were paragraphs:D.

System

googler wrote: »

Which still doesn't bring closure to the interaction, does it? Why are you so keen to string sellers and their EAs along without speaking to them and responding to their calls?



How do you think the responsible members of staff acquired this knowledge in the first place, other than by feedback and interaction with buyers and viewers? If the general attitudes of buyers and viewers change, wouldn't it be better if the junior EAs got wind of this from current viewers and buyers rather than from seniors within their own firm?

If a buyer doesn't wish to speak to an agent then that in itself is closure.

If a viewer doesn't like a property then they don't like it. That in itself is the feedback. If the EA has been honest in the description then there shouldn't be a problem for him or her to see what the problem is.

sunshinetours

Clearly there are a lot of people on here not in the world of business. The process of buying a house is a business transaction so some basic common courtesy should be a given for all parties surely? The OP said that they ahd been asked for a call back or some feedback on several occassions - not dealing with that is rude - end of

stokesley

poppysarah wrote: »

Don't think so.

All new builds get a water meter.

Thanks. Done my homework properly now - some areas have compulsory metering when a property changes hands, and I live in one of them...

Schwade

Honest_EA wrote: »

These people are always contactable when you are setting up the viewing but never afterwards and then they have the cheek to ring up 2 days later to book a viewing of a different property. I have never told anyone off like the OP has experienced but don't expect the EA to go out of their way to do you any favours if you blatantly treat them like dirt and give them the run around.

What do you mean by run around??? How the heck is that treating like dirt???

If someone doesn't like something, why do you have to keep hounding them on why???

I think more often than not it is the EA that treats buyers AND sellers like dirt because they want to earn their commission.

googler

Walcott wrote: »

If a buyer doesn't wish to speak to an agent then that in itself is closure.

No. Closure is when a viewer says one of the following;

Yes.
No.
Maybe.

Closure isn't achieved by silence, in my view.

Eton_Rifle

Walcott wrote: »

If a buyer doesn't wish to speak to an agent then that in itself is closure.

I'm interested to know how leaving one person hanging and ignoring another is closure.

You might want it to be because of a psychological issue with the situation but it isn't.

Even if you think it's 'closure' for you, there are at least two other people in the whole process who don't regard avoidance as 'closure'.
Otherwise they wouldn't be asking you for your conclusion would they?