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Radiator fault within warranty - who pays plumber?

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Ok, about a month ago I have bought new radiator, and it was fitted just over two weeks ago. All was fine, until this lunchtime I noticed a puddle of water on the floor - my new radiator was spraying water through a tiny (invisible) hole. I closed the radiator at the TRV and lockshield valve, and it is just dripping now, I have a bowl under.

I called the company I bought it from (I bought it through their ebay shop) and they will organise replacement. But they state:
Please Note that we will not be liable for any fitting costs of the products or consequential costs, should the product need replacing at any point for whatever reason. Any products that are faulty or of unsatisfactory condition will be replaced or a REFUND will be granted for the products cost and its delivery.
I would have thought, that the manufacturer would be paying for this. Good thing I haven't put down my new wooden floor yet - we were going to do it a week ago, but decided to wait until the second room is plastered, and that I was working from home today - I would have had to replace the floor as well, at my own cost apparently.

I want to find out where do I stand with this - is there any law that is on my side with this?
Spring into Spring 2015 - 0.7/12lb
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Comments

  • ormus
    ormus Posts: 42,714 Forumite
    as a rule retailers and manufacturers, are only liable for their own products. not for any installation costs etc...
    that comes under the installers warranty, for his own work.
    Get some gorm.
  • phill99
    phill99 Posts: 9,093 Forumite
    Part of the Furniture 1,000 Posts
    ormus is correct - they won't pick up the bill for refitting - thats down to you. That would be the same where ever you bought the radiator.
    Eat vegetables and fear no creditors, rather than eat duck and hide.
  • gas4you
    gas4you Posts: 2,602 Forumite
    I have always invoiced the radiator manufactuer when this has happened to customers that I have supplied new radiators for.

    It will depend on the relationship your installer has with the company and their local rep, or whether they are willing to argue your case.

    I have a very good relationship with Stelrad and have always been paid for my call out.
  • keystone
    keystone Posts: 10,916 Forumite
    IF your plumber had supplied and installed the radiator then it would not cost you a bean as it was him you bought it from. Whether he then chooses to invoice the peeps who supplied the rad to him (as G4Y suggests) is up to him.

    As it is you bought it and free issued it to him to fit. This he didi and you paid him accordingly. You ae now asking him to fit a second free issue radiator (doesn't matter that its in the same place). As its a new job it's right that he charges you for the work.

    Sorry if thats not what you wanted to hear.

    Cheers
    The difference between genius and stupidity is that genius has it's limits. - Einstein
  • ormus
    ormus Posts: 42,714 Forumite
    as above. sometimes its better to get someone to supply and fit.
    then you only have one party to deal with, and they are responsible. for the total job.

    they will then claim off their own suppliers.
    Get some gorm.
  • ginvzt
    ginvzt Posts: 4,878 Forumite
    1,000 Posts Combo Breaker
    Thanks all. I guess I will have to pay up, or do this myself - it doesn't look like it is a difficult job. I had beel told by the plumber before that it would be £45 to put a radiator on like for like, the other guy today (who just capped my gas ppe after I found out why we had gas smell in the living room for two years and landlord couldn't sort it) who said it would be £45 to £75.

    Oh well, just need to get the radiator quickly, as I have plumber in on Saturday for a different job!
    Spring into Spring 2015 - 0.7/12lb
  • ginvzt
    ginvzt Posts: 4,878 Forumite
    1,000 Posts Combo Breaker
    Oh, by the way, I found this in Sale of Goods act:
    f the buyer requires the seller to repair or replace the goods, the seller must—

    (a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

    (b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

    From what I read, the seller should pay the labour costs associated with the replacement of the radiator...
    Spring into Spring 2015 - 0.7/12lb
  • keystone
    keystone Posts: 10,916 Forumite
    ginvzt wrote: »
    Oh, by the way, I found this in Sale of Goods act:



    From what I read, the seller should pay the labour costs associated with the replacement of the radiator...
    You'd be right but its a very long stretch to include the labour associated with its installation rather than the labour associated with its replacement which is what this says.

    Cheers
    The difference between genius and stupidity is that genius has it's limits. - Einstein
  • gas4you
    gas4you Posts: 2,602 Forumite
    keystone wrote: »
    IF your plumber had supplied and installed the radiator then it would not cost you a bean as it was him you bought it from. Whether he then chooses to invoice the peeps who supplied the rad to him (as G4Y suggests) is up to him.

    As it is you bought it and free issued it to him to fit. This he didi and you paid him accordingly. You ae now asking him to fit a second free issue radiator (doesn't matter that its in the same place). As its a new job it's right that he charges you for the work.

    Sorry if thats not what you wanted to hear.

    Cheers

    Thanks for putting it like this, I hadn't read it properly and assumed it was supplied and fitted:o
  • Tucker
    Tucker Posts: 1,098 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I fitted one rad myself and found it was faulty, although it was just damaged, not leaking.

    They agreed to supply a replacement and then collect the damaged one a few days later, so I could leave it in situ till it arrived.

    It sould have been a 30 minute job to remove the damaged one and pop the new one on, except it was the same size rad from a different manufacturer and the brackets were in a differnt position on the back!!

    In theory it should be simple to swap if you got a like for like, so if you felt upto it, you could swap it yourself.
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