We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Misled by Vodafone
dbiggins71
Posts: 9 Forumite
in Mobiles
I've been having issues with Vodafone regarding a new contract, and wondered if anyone here can offer any advice?
My 12 month SIM contract expired on Saturday, and after contacting Vodafone via Twitter I was called by a representative called Anthony to see what sort of deal he could offer me. I've had no issues with Vodafone up until this point, so was glad to stay on as a customer. I was offered a "free" Desire HD on a 24 month contract with less minutes (which is fine as I don't use the phone predominantly for calls anyway), unlimited texts and unlimited broadband. However, I logged into my account yesterday and noticed that I have 300 minutes (correct), unlimited texts (correct) and 250MB data.....er, excuse me?
I'm bitterly disappointed with Vodafone and it's clear I've been missold a new contract. I've complained via Twitter and email and I'm still awaiting a response, and I've been informed via Twitter that I'll be called this afternoon to resolve this situation. I was explicitly told I would receive unlimited broadband (which I appreciate isn't actually "unlimited", but that's not the issue here) as I specified that I primarily use the phone for browsing the Internet. If it was made clear to me that I'd only receive 250MB, I would never have agreed to the contract.
If this issue isn't resolved asap then I'll happily move to a competitor, as I'd love to keep the Desire HD. As it is, I'm extremely disappointed.
Dan
My 12 month SIM contract expired on Saturday, and after contacting Vodafone via Twitter I was called by a representative called Anthony to see what sort of deal he could offer me. I've had no issues with Vodafone up until this point, so was glad to stay on as a customer. I was offered a "free" Desire HD on a 24 month contract with less minutes (which is fine as I don't use the phone predominantly for calls anyway), unlimited texts and unlimited broadband. However, I logged into my account yesterday and noticed that I have 300 minutes (correct), unlimited texts (correct) and 250MB data.....er, excuse me?
I'm bitterly disappointed with Vodafone and it's clear I've been missold a new contract. I've complained via Twitter and email and I'm still awaiting a response, and I've been informed via Twitter that I'll be called this afternoon to resolve this situation. I was explicitly told I would receive unlimited broadband (which I appreciate isn't actually "unlimited", but that's not the issue here) as I specified that I primarily use the phone for browsing the Internet. If it was made clear to me that I'd only receive 250MB, I would never have agreed to the contract.
If this issue isn't resolved asap then I'll happily move to a competitor, as I'd love to keep the Desire HD. As it is, I'm extremely disappointed.
Dan
0
Comments
-
Is this a misunderstanding about terminology, they've offered unlimited broadband as part of the package and you've confused broadband with mobile data?0
-
Nope. I previously had unlimited data / broadband / whatever you want to call it on my phone contract, and now I'm capped at 250MB. What I was offered and what I have are two completely separate things.0
-
well communicate all proof to http://campaigns.vodafone.co.uk/guylaurence/SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe
0 -
This issue is now resolved - spoke to an extremely helpful assistant (Stefanie Dunn) who sorted everything over the phone. Finally.0
-
A happy Voda customer ! Whatever next ?0
-
Customer care direct employees perhaps Jon ! Then again - NA !!!SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe0
-
I spoke to a Vodafone CSA about a 6 weeks ago when I was close to my data cap (500Mb). All I wanted to know was how close I was but he did give me a bit of advice. When I come to upgrade (I was eligable from the start of March) do it by phone and ask if they are still able to up the dta allowance to 1Gb.
Apparently there is currently a lot of discretion to do this for free because of the increased use of data in Smartphones.
Might help no-one now, but it is always worth a quiet friendly try.Signaller, author, father, carer.0 -
dbiggins71 wrote: »This issue is now resolved - spoke to an extremely helpful assistant (Stefanie Dunn) who sorted everything over the phone. Finally.
Has the change appeared on your online account?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards