t-mobile-aaarrgghh!!!!

shivser

I am sooo angry!! I cancelled my last mobile phone contract because i'd lost it,the contract had ran out and i was moving. I contacted t-mobile who told me i'd need to put it in writing and to give 30 days notice which i done and then i contacted my bank to cancel my direct debit after that 30 day period. At the start of this week i have been contaced by a debt collection agency on the behalf of t-mobile demanding i pay up £45 by the 28th of this month!! All week i have been trying to get some answers from t-mobile which isn't to easy when they don't answer the phone(no matter what time of day). I sent them an email which they repied to say they had recieved it and would have someone personally contact me within the next 24hrs(between 8am-9pm) that was over 48hrs now and im not holding my breath!! I need some advice/help!!

ioscorpio

Did you email from the website, I got no response from them either, but phoned customer services and he told me to email cust.rel@t-mobile.co.uk and they phoned and were very friendly and sorted out the problem.

shivser

oh yes emailed them and they said as a gesture of goodwill they would cancel my account from now but i'd still need to pay the outstanding balance!!! so not helpful at all, and ended up paying the balance because i was getting threats from debt collector(never been in debt in life!!!)Still not chuffed!!