x box live

naughty1

Hi...i've just discover my 13 year old has racked up my debit card by £160 on xbox live....I bought him some pionts once late last year, asked him to remove my card details but needless to say he didn't and has been have a wail of a time, just as well IO realised cos this month he's been really bad......anyone else daft enought to buy x box pionts for their kids online beaware......I don't suppose theres anything I can do is there to get the money back as I am now over drawn

Elle7

There is already so many threads like this on here....has he spent the points? If he hasn't, you could appeal to Microsoft to refund you, although this would be on their own goodwill.

To prevent this happening in the future, set the parental controls up on the Xbox, and remove your card details yourself. Maybe your son could find a way to pay you back? 13 year olds can do some work, or you could make him do chores etc.

E x

naughty1

thanks E....yep chores it's gonna be lol...I think this is pretty sly of microsoft, I bet theres kids who have really gone to town with the pionts after daft parents have but there details in....never again lol

paddyrg

Wow, £160 of chores is going to take a while to pay off... I bet you hear 'that's not fair...' a few times along the way... ;-)

unholyangel

Elle7 wrote: »

To prevent this happening in the future, set the parental controls up on the Xbox, and remove your card details yourself.

They may have changed it but a little while ago you could only remove your card details from the ms account by calling them. So be wary if you billed the xbox gold subscription to a card as i believe they set up auto-renewal unless you turn it off.

If you have more than 1 kid, theres a gold family subscription. The main member can control the others accounts and can pay for points then send them to the other accounts (or other accounts can use codes purchased in store/given as gifts). I think it was £69.99 a year but that gives you up to 4 gold subscriptions i believe.

Usually for a year, you can pay anywhere from £32 to over £40. So if you usually pay £40 and have 2 subscriptions, you'd still be saving money but would give you the added benefit of monitoring your kids accounts. You can even set some of their options so that (for instance) they can only communicate with people on their friends list.......thus ensuring they arent subjected to some of the abusive messages that are sent.

splot_2

The easiest method is to log on to www.xbox.com and access your xbox live account from there. Add points and then remove your credit card details.

peachyprice

naughty1 wrote: »

I think this is pretty sly of microsoft, I bet theres kids who have really gone to town with the pionts after daft parents have but there details in....never again lol

No, it's sly of your child, not Microsoft.

Becles

naughty1 wrote: »

thanks E....yep chores it's gonna be lol...I think this is pretty sly of microsoft, I bet theres kids who have really gone to town with the pionts after daft parents have but there details in....never again lol

It's not Microsoft's fault.

My two lads (14 and 12) have xbox accounts. My card is registered and they know that if anything other than the annual subscription gets charged to my card, then they'll be in very serious trouble!

The card has been on for two years now and only the annual subscription has been debited.

mttylad

Of course, with using the parental controls you could have prevented all this.

DCFC79

OP in future do not enter your card details on the xbox and if your son wants any ms points or a subscription then buy the pre paid ones from the internet from sites like game, shopto.net, there are sites that can be cheaper (or used to be) where they would email you the code once the card was authorised

durham_girl

naughty1 wrote: »

I don't suppose theres anything I can do is there to get the money back as I am now over drawn

Yes, flog the thieving toerag's xbox