Which broadband provider for us?

kit

Hi

We are currently with tiscali - however we have been having HUGE problems for a few months ...... we cant get to secure pages 80% of the time.... tiscali admit its their problem but cant seem to mend it..... and are still charging us when we cant get to most sites!

They have agreed that we can leave our contract early so we are looking for a new provider...... we need:

• No download limit or a high one........ 20gb plus.... pref 40+
• No (or very little) start up fees (we have router etc, nothing needed)
• Reliable provider with easy to access customer service
• No throttling on P2P (if poss!)

Any ideas?

pennineman

Do have a look at:- http://www.zen.co.uk/ and then give them a call to see if they'll do what you want - they're very user-friendly.

digp

Pennineman beat me to it: Zen. Whatever you do stay away from Eclipse they are crooked, in my opinion(!).

Crabman

Zen have tiny download allowances though, what's so great about them?? :rolleyes:

kevinyork

kit wrote:

Hi

tiscali admit its their problem but cant seem to mend it..... and are still charging us when we cant get to most sites!

They have agreed that we can leave our contract early so we are looking for a new provider......

Same problem for me and their forums on their own website are full of similar unhappy customers. They gave me a MAC code to leave them yesterday within minutes of asking for one even though I am within contract.....they are obviously embarrassed about this problem and happy to let us complainers go.

Their Tech Support is awful........denied knowing anything about the issue even though their own forums have hundreds of negative posts about the issue.

Its a shame because Im on the combined Broadband/Anytime call package and it is great value and additionally there is talk of them offering the same deal including the line rental for £19.99 from sometime next year.