Virgin Media blatant misrepresentation

To-poor

Its ironic that you say that. Particularly when you've posted that there was no traffic management on the 50mb service, presumeably after reading the terms which clearly state there is!

custardy

To-poor wrote: »

Its ironic that you say that. Particularly when you've posted that there was no traffic management on the 50mb service, presumeably after reading the terms which clearly state there is!

Im not on the 50meg service. it is affected like every other service offered by VM. primarily P2P is the traffic thats hit
personally if you are taking down 10GB+ during the day then you should perhaps think about paying for more than your broadband
feel free to turn it on members while you are crying about not researching your choice

To-poor

"thats right,traffic shaping doesn't affect the 50MB service"

"Im not on the 50meg service. it is affected like every other service offered by VM"

- I guess you just spout drivel generally about things you know nothing about then?

FYI, Im not crying about anything - and never said I was.

Im supporting the OP and citing my own case as a reference point of how Virgin MIS-SELL their products. Ive reached a very satisfactory compensation level from Virgin so if Im crying its with laughter at my good deal or perhaps at your ill informed posts, subsequent back tracking and inability to cope with correction.

Esqui

'Blatant misrepresentation'? Let me guess...they said they were competent?

xangeleyes

Argh, do not get me started with Virgin media! I HATE them, they always mis-sell things to you! They're liars and are really hard to cancel.

We were told we were getting a HD virgin box with the pause and play button, and this is what we paid. Then when it got here, we had a basic one, we phoned up and found that the price we were given was for a basic one AND we actually had an increase on what we were told, we had to pay an extra £5 per month. None of this we were told.

Took us DAYS to cancel, in the end I stuck to my guns and became as rude to them as they were to me about cancelling.
NEVER again!

I hated them when they were NTL, and thought perhaps they had changed.....NOPE.

biscit

Rachel_murray wrote: »

I hated them when they were NTL, and thought perhaps they had changed.....NOPE.

Think it's worth noting that NTL merely rebranded as Virgin Media- they're still the same old company, but they bought the use of the Virgin name.

Branson probably has a few shares in NTL now, but not so many it will make a difference.

Jolly_Roger

How about this as an example why nobody should touch Virgin Media with a barge pole.

I have had their internet service for about 14 years and the same email address, which end in virgin.net. I actually download emails to Outlook Express, although they also remained stored on the web server, which I can access any time and use to achieve emails that I don't want on my PC.

Recently, Virgin have been revamping their service "to make it better". In the process, they have been unilaterally wiping all virgin.net accounts and cancelling all existing email addresses with that ending.

Imagine my horror to find that well over 2,000+ of my webmail stored emails had been deleted and with a threat that the existing email address would also shortly stop. I WAS GIVEN ABSOLUTELY NO WARNING THIS WOULD HAPPEN.

I thought it was just me, but somebody around the corner told me exactly the same had happened to them.

I phoned customer services, complained and was told the equivalent of "tough". I explained that I had been assured when switching over from telephone to cable broadband that my virgin. address would be available in perpetuity. Obviously, in Virgin's dictionary, that means until they decide to do otherwise.

I am stunned by the complete arrogance they show.

Does anybody know whether this falls under Ofcom's remit?

In the meantime, avoid Branson's boys like the plague. You have been warned!!!!

CHR15

I found it particularly irksome that I moved from 20MB Traffic shaped to 5MB whenever you are likely to use it up to 50MB.

Typically if you breach the 3.5GB limit on 20MB you get throttled down to 5MB.

On the 50MB tier, you get throttled to just 2MB !!

I tend to download large chunks for a short period, I have no desire to leave my PC on overnight having things queued up as VM suggest.

Fortunately there is a way around it so I cheered up a little

Nilrem

CHR15 wrote: »

I found it particularly irksome that I moved from 20MB Traffic shaped to 5MB whenever you are likely to use it up to 50MB.

Typically if you breach the 3.5GB limit on 20MB you get throttled down to 5MB.

On the 50MB tier, you get throttled to just 2MB !!

I tend to download large chunks for a short period, I have no desire to leave my PC on overnight having things queued up as VM suggest.

Fortunately there is a way around it so I cheered up a little

Erm

50mb doesn't get throttled - certain protocals on it DO get throttled.
That is very different to 20mb where the entire service gets throttled.

For example if you're P2P'ing on 20mb and hit the limit, your entire connection speed gets limited to 5mb (possibly less for the p2p traffic), on 50mb only the p2p traffic gets affected - you can still browse, use http downloads, and even things like Steam at full whack (6MBps).

If the connection was "being throttled" you wouldn't be able to work around it

It's nit picking, but it's an important difference as one method affects everything you do, the other only affects a few things that are most detrimental to the network/other uses.

CHR15

Nilrem wrote: »

Erm

50mb doesn't get throttled - certain protocals on it DO get throttled.
That is very different to 20mb where the entire service gets throttled.

For example if you're P2P'ing on 20mb and hit the limit, your entire connection speed gets limited to 5mb (possibly less for the p2p traffic), on 50mb only the p2p traffic gets affected - you can still browse, use http downloads, and even things like Steam at full whack (6MBps).

If the connection was "being throttled" you wouldn't be able to work around it

It's nit picking, but it's an important difference as one method affects everything you do, the other only affects a few things that are most detrimental to the network/other uses.

I agree nitpicking lol. Maybe I should have clarified, Newsgroups and P2P (I only use newsgroups)

My post on Digital Spy

I can't see any practical use of 50MB over 20MB for anything other than rapid downloads, browsing, iplayer etc should run perfectly fine on a 20MB connection.