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Opening a bank account - difficulties

Hi

My partner has recently moved over from Latvia and we are finding it difficult to open a bank account for her.

- None of our utility bills are in either of our names and this cannot be changed.

- Tenancy agreement is in my name only.

- She has a passport however doesn't seem to have any of the other required forms of ID as published on the lists the banks produce.

1. Is it true the lists differ in terms of acceptable ID bank to bank? This seems to be what I have found. Seems strange as I would have thought it would be consistent with anti money laundering requirements?

2. I noticed some banks will allow less ID to be given and open a more basic account however this seems to come at a cost - something she would like to avoid. Again, how can they get round anti money laundering rules doing this?

3. Does anyone from Latvia or Eastern Europe (or anyone at all!) know if she can apply for any of the acceptable types of ID? I saw mention of some form of National ID card however neither of us are familiar with this. Does it cost?

4. Any suggestions on the easier banks to open accounts with when taking ID requirements into consideration?

Thanks again.
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