Pauls Boutique Breaking DSR's?

mo786uk

I believe what the other thread is asking is which retailers opt to not take up the manufacturers support so that they can provide the item cheaper to the customer.

The customer can still go to the retailer who will have to fix it.

There is no law being broken, but from the customers point of view a repair might be more long winded if the manufacturer is not providing automatic support.

halibut2209

mo786uk wrote: »

I believe what the other thread is asking is which retailers opt to not take up the manufacturers support so that they can provide the item cheaper to the customer.

If that's the case, then I withdraw my objection

pulliptears

Hmm, bumping this to add this information, specifically the bit in bold as if thats correct, consider me educated as I thought quite the opposite were true...

The Distance Selling Regulations do allow a company to charge for delivery (postage & packing) and allow for non-refund of delivery as long as this is made clear to consumers. Companies must refund delivery if goods do not comply with the Sales of Goods Act 1979 (as amended) e.g. unsatisfactory quality - not as described.

Please see additional reference to OFT Guidance to Businesses

Who pays for returning the goods if the consumer cancels
an order?
3.55 If you want the consumer to return the goods and to pay for that
return, you must make it clear in the contract and as part of the
required written information – see paragraph 3.10. If the consumer
then fails to return the goods, or sends them at your expense, you
can charge them the direct cost to you of the return, even if you
have already refunded the consumer’s money. You are not allowed
to make any further charges, such as a restocking charge or an
administration charge.

3.56 If you did not include these details in the required written information
then you cannot charge anything. See paragraph 3.10. You can never
require consumers to pay the cost of returning substitute goods –
see paragraph 3.1 for more information.

3.57 If the goods are faulty or do not comply with the contract, you will
have to pay for their return whatever the circumstances.

mo786uk

Delivery to customer must be refunded

Delivery back to shop must be shouldered by the customer if the shop made it clear at time of sale.

pulliptears

mo786uk wrote: »

Delivery to customer must be refunded

Delivery back to shop must be shouldered by the customer if the shop made it clear at time of sale.

Which is my understanding of it, however, the above quote, word for word arrived in my inbox this morning from none other than London Trading Standards.......

PZH

mo786uk wrote: »

Delivery to customer must be refunded

Delivery back to shop must be shouldered by the customer if the shop made it clear at time of sale.

Think that should read...

Delivery back to shop must be shouldered by the customer if the shop made it clear at time of sale. Unless the goods are faulty or do not comply with the contract