TISCALI TALK (Anytime) WARNING!

Judyh_2

For us it was beneficial to change to this £19.99 service as it would upgrade our broadband speed. The free calls were of marginal benefit as we used 18186. After ‘going live’ the broadband speed remained at 1mb, on questioning this we were told that our line would not take 2mb, despite BT confirming (twice) the line takes 7mb. We decided to change to the £12.99 service with free weekend and evening calls. NOW FOR THE WARNING on this package all daytime calls are charged at 2.7p PER MINUTE, even if you use a prefix number, therefore double charging. We have cancelled the ‘talk’ part of the deal, and are now faced with a telephone call charge for the 2 weeks and at the FULL rate of 2.7p per minute. We cancelled due to Tiscali not providing the service offered; thankfully, we decided to keep our line rental with BT. Does anyone have advice on how we can take Tiscali to task over charging for the telephone calls?