BT charged £130 and they won't listen

callas

I am not expert (see above) but it is their equipment, the master socket being their responsibility and it being nearly 30 years old then I would think it was for them to pay.

In any event I do think that if any charge is going to be made by BT they should make it crystal clear before they start any work.

elektra

callas wrote: »

I am not expert (see above) but it is their equipment, the master socket being their responsibility and it being nearly 30 years old then I would think it was for them to pay.

In any event I do think that if any charge is going to be made by BT they should make it crystal clear before they start any work.

Thanks , for your view, I agree about the age of equipment. I'll make a phone call later, as also have to query other charges on the bill.

giraffe69

I'll make a phone call later

I've just been through a row with BT about billing, broadband contract etc. The phone call were all a complete waste of time becuase I ended up tallking to people who although perfectly polite did not have the lanugage skills to understand the problem nor did they have any leeway. Although I wouldn't say I was satisfied things did improve when I emailed using their contact form. That in my view is a better way to communicate with them.

diamonds

giraffe69 (naughty!)........... [EMAIL="ceo@bt.com"]ceo@bt.com[/EMAIL] a full description of your complaint that upto and including the master socket is BT's responsability so no fees are applicable as the damage was not caused directly by yourself to the master socket, add [EMAIL="enquiries@otelo.org.uk"]enquiries@otelo.org.uk[/EMAIL] to the email also

callas

giraffe69 - I agree with you totally about not getting anywhere because of language skills, that was my initial problem, it also didn't help that they lied just to get me off the phone, but to be fair it didn't get much better either when I spoke to people in this country.

I only actually got to speak to someone who would listen and action my problem when I posted on here.

Not the best advert for a company whose business is communication!! (groan - I know I am not the first to say it)

tmc20

Hi everybody,

I'm moving house soon to a new build (rented), and BT are trying to charge the connection fee for us moving. Nothing new there.

Where I am looking for advice is that we are moving into ex-sales office property, where there was a phoneline installed (it was in use and plugged into the wall socket when I was there, and rang!). It therefore seems unreasonable that I should have to pay for a new line... am I missing something, or is there some real reason I should have to pay?

Thanks,
Tom

Heinz

It will probably need to be converted from a business line to a residential line - but that should be an accounts, not a physical issue.

If you know the number, tell them that and the fact that the line is still active and that you assume therefore no connection charge will apply (they should be able to confirm that on the phone).

tmc20

Amazing... I posted in the wrong thread and still get an answer! Thanks

I've got to the bottom of the problem now and it's sorted.

The commercial property was registered at the plot number rather than the address,... so BT had no info for the property. Luckily I was able to find the phone number for the business and sort this out.

Thanks,
Tom

elektra

Tried querying the callout charge -

short version is - I was on the phone for 30 minutes and got nowhere, got cut off twice whilst waiting to be transferred to a manager after asking for it to be escalated. Got cut off by a communications company :mad:

Have not got the energy to try again today, will try tomorrow.

jim22

In response to post 11 the problem is that if the engineer has replaced the socket only a short distance from the previous one then the problem is likely to re-occur within a short time span. And they will be charging you again.