Virgin Media Broadband transfer of account holder

scribbbler

I'm going to be moving home soon and unfortunately into an area that Virgin Media's cable service does not cover. I would like to know if it is possible to transfer the VM account to the new tenant. Has anyone had good or bad experience with this?

I haven't asked them about the transfer yet, but when I asked about options they only mentioned cancelling the contract at a £50 fee, or starting a new contract at the new address on ADSL.

I am not keen to do either of those as I wont be receiving the same service at my new address.

kwikbreaks

I doubt they'll want to play ball on the changeover but you can always ask.

Don't take Virgin ADSL - you still get the same VM support without even decent speeds as consolation.

spike7451

scribbbler wrote: »

I'm going to be moving home soon and unfortunately into an area that Virgin Media's cable service does not cover. I would like to know if it is possible to transfer the VM account to the new tenant. Has anyone had good or bad experience with this?

I haven't asked them about the transfer yet, but when I asked about options they only mentioned cancelling the contract at a £50 fee, or starting a new contract at the new address on ADSL.

I am not keen to do either of those as I wont be receiving the same service at my new address.

No it's not possible,The new tennant may fail VM's credit check which they will do on any potential customer.

demonicangel

I don't know if they will allow in that circumstance, but I do know you can transfer the account to someone else, as my ex just done it for me.
It costs £20, but be careful if they do allow it, you can take the old contract over, but not at the same price. They want an extra £25 a month for a package that was costing £60 a month for my ex.

scribbbler

Thanks for the advice. It looks like the easiest and cheapest thing for me to do is cancel the account (about £50) and bear this in mind next time I'm lured by the high-speed connection.

demonicangel

scribbbler wrote: »

Thanks for the advice. It looks like the easiest and cheapest thing for me to do is cancel the account (about £50) and bear this in mind next time I'm lured by the high-speed connection.

IMO, that would be the easiest and cheapest thing to do.

It is working out just under half the price for me to go to Sky.