EON Warrant

DirectDebacle

Jim,

If the application for a warrant is going ahead next week then as has been suggested you and your daughter should attend court and contest it. Preparation is the key so make sure you have a record of all the communications you and your daughter have had with E.ON, dates, times names of staff to show the efforts you have made to reach an agreement and avoid wasting the courts time. Prepare a statement of income/expenditure for your daughter.

Reading this may help you:

http://www.ofgem.gov.uk/Sustainability/SocAction/Publications/Documents1/Preventing_Debt_and_Disconnection.pdf

Consider printing it out and showing it to the court if you think it may assist. Key Area 4 is of particular interest.

Have you considered standing as a guarantor for your daughter?

E.ON_Company_Representative:_Helena

Jim2000 wrote: »

Thanks Helena.
Eon have not given any flex at all. I expect my daughters credit rating is not great, would that have played a part in EONs decision? Is there an option for the Direct Debit to come out of my account - my credit rating is good, or I have also read about some sort of deposit/bond.

Hi Jim2000,

It may well be the poor credit rating making a difference over the arrangement that had been offered. But I couldn't say for sure.

You could change the Direct Debit to come out of your account, but as the energy account is in your daughters name this won't really make any difference now.

The deposit is really for customers wanting to have pre payment meters removed.

I have complained to EON (daughter gave permission for me to speak to them) as I think they have been inflexible. I did ask them to record a complaint, but I am not sure anything actually happened, on the phone the rep just said "Yeh I 've done that".

I would suggest escalating the matter, as you are not happy with the way things have been handled.

Have you been speaking to the Directors' Office?

As for where we are now, I spoke to them on Thursday and it was as originally posted, there appears to be no further scope for negotiation. What frustrates me is that a meter will take longer for EON to get its money, I have pointed this out and they are insistent that it is not about them getting the money, its about ensuring their position does not deteriorate. If this is the main issue, why are they so concerned when the debt has reduced since it came to light and we have offered a repayment plan - given that she has not defaulted on one before!!.

Thanks for any advice.

I'm sorry I can't really give any more specific advice, E.ON sound like they want the pre-payment meters now as they feel that payment arrangements may fail, I understand that you say she has not defaulted before, but this gives guaranteed re-payment of the balance.

Helena

Jim2000

undaunted wrote: »

I agree with Mattcanary & Direct Debacle. I t would be reasonable to repay over the period the debt accrued (so about £83 p/m + usage). Suppliers do need to consider affordability of payment plans & a pre payment meter does not help her or in any way overcome that fact hence I see little benefit to anyone in this unreasonable insistence on a warrant / new meter if she is willing to make a fair arrangement (it may also prevent access to certain tarrifs, cost money to have removed later etc).

She must attend court & contest it if the hearing goes ahead.

In the meantime I would suggest contacting Consumer Direct & asking if they can refer you onto Consumer Focus who may be able to assist in negotiating a payment plan.


Thanks, did try that but apparently EON did not answer the phone to enable them to do that when she tried ringing them.


Helena:
I would suggest escalating the matter, as you are not happy with the way things have been handled.

Have you been speaking to the Directors' Office?

How do I speak to the Directors Office and is complaining escalating it?
Thanks

E.ON_Company_Representative:_Helena

Jim2000 wrote: »

How do I speak to the Directors Office and is complaining escalating it?
Thanks

Hi Jim2000,

The Escalation procedure is on the back of the bill, this will also give details of the Directors' Office.

Escalating the issue means being passed to a manager in the first instance to see if they can resolve with you, for more complex, unresolved or long standing issues customers are able to speak to our Directors' Office.

Let me know if you need any more info.

Helena

Jim2000

Result!!

Thanks very much Helena.

One phone call to Directors office, agreed £75 p/m plus current usage, warrant cancelled.

Now why couldn't the numerous other people I have spoken to at EON been as reasonable!!!

Jim

PNPSUKNET

Make sure she 100% keeps to it

giraffe69

Don't listen to the White Horse - he's a right-wing fascist.

There are one's that are not right wing?

poshstock66

E.ON_Company_Representative:_Helena wrote: »

Hi Jim2000,

The Escalation procedure is on the back of the bill, this will also give details of the Directors' Office.

Escalating the issue means being passed to a manager in the first instance to see if they can resolve with you, for more complex, unresolved or long standing issues customers are able to speak to our Directors' Office.

Let me know if you need any more info.

Helena

I don't have a paper bill, only an online one - can you give me the number please.
Thanks.

molerat

From your on line bill

If we ever fail to give you the high standards of
service you expect from us, please call us so we can
put things right.
Step 1 Call our specialist Complaint Advisors on
0845 300 6301 to discuss your complaint.
Step 2 If they are unable to resolve your
complaint, please ask to speak to a manager.
Step 3 We would very much hope that your
complaint will have been resolved by this stage,
however please contact the dedicated team at our
Directors' Office on 0845 302 4340 , or email
DirectorofCustomerService@eonenergy.com
or write to our Customer Service Director at
E.ON, PO Box 9069, Nottingham, NG1 9BU.
If you have followed each of the above three steps
and we have still not managed to resolve your
complaint within 8 weeks, you can contact the
Energy Supply Ombudsman on 0330 440 1624
Other information For clear, practical consumer
advice, contact Consumer Direct on 0845 404 0506
or at consumerdirect.gov.uk

E.ON_Company_Representative:_Helena

hi poshstock66,

Sorry for the late reply,

Thanks for posting that molerat

I also just wanted to add that your online bill is the same as a paper bill, you can just use the arrows at the top of the page to scroll down, this will then show the front and back of the pages.

Helena