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anyone on Virgin having problems?

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soolin
soolin Posts: 74,052 Ambassador
Part of the Furniture 10,000 Posts Photogenic Name Dropper
I'm on Virgin broadband which I think is actually NTL, and can only access MSE and Google, but no other sites at all. I can't even get into Virgin to see if there are any system problems announcements. I can get search info on Google but can't get anything else to open, and I can get the ebay opening page, but nothing else.

Is anyone else having problems or have I broken something?

Soo
I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Broadband status

    horzdots.gif
    Below is a description of the service status of the Broadband service


    sa_green.gif No reported problems

    There are currently no reported problems with Broadband services.

    If you're experiencing difficulties, check out our Help section, or call Customers services on your usual support number. If you're not sure what that is, you can check Customer services.

    Please click 'Exit' to return to the Virgin.net home page.

    if you have a router turn the thing off for a few minutes
    Ex forum ambassador

    Long term forum member
  • soolin
    soolin Posts: 74,052 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Thank you, then it is as I feared and I've broken something.

    Blast..I really don't need this at all.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • libra10
    libra10 Posts: 19,553 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I'm also with Virgin and in the evenings the speed seems very slow. Much slower than it used to be. Also, supposed to receive speeds up to 8mb, but if I get 3mb, consider myself lucky.

    Have been with Virgin for quite a while now but am considering looking around.
  • soolin
    soolin Posts: 74,052 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Same here libra. They suppsedly upgraded me to 8MB but sometimes dial up would be faster.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I'm on BT 8 meg

    Broadband connection details:spacer.gifspacer.gifspacer.gifDownstream 2,336 Kbpsspacer.gifspacer.gifspacer.gifUpstream 448 Kbps

    looks like it's not just virgin
    Ex forum ambassador

    Long term forum member
  • Minxz
    Minxz Posts: 840 Forumite
    I have ntl, and I am having a lot of problems tonight too
    :o:o:o
  • libra10
    libra10 Posts: 19,553 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Seems pretty general tonight then. A few weeks ago I did several BT speed tests but haven't phoned Virgin back. Will do some more over the weekend and see whether speeds any better.
  • shopndrop
    shopndrop Posts: 3,548 Forumite
    Part of the Furniture Combo Breaker
    I am using Nildram and also finding everything very slow tonight. Thought it was just me.
  • Think virgins service recently has been very patchy. We were getting aroung 5Mbps, but in recent couple of months we've been getting about 50kbps in the evenings - thats dial up speed. The worst I got was about 20kbps!
    I believe virgin have admitted (not to everyone) that they have been having problems.
    I contacted virgins help on the web the other day and they just fobbed me off saying "You've probably got interference in the house due to a burnt out phone socket". bla bla bla.
    Since then we've had a better connection (about 2Mbps).
    If it doesn't get stable soon I'll be moving from virgin.

    g
  • tightrs
    tightrs Posts: 517 Forumite
    Part of the Furniture 100 Posts
    i am with virgin getting about 2.4 through the day,much less on an evening but i am getting disconnected many times which is even more annoying.
    any one else loosing connection or just me?
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