Tesco/Asda pricechecker finds here.......

Rich44_2

jessickup wrote: »

guys im sooo annoyed just got back from tescos in chelmsford town center and look at my reciept...same on my bfs, definately done on purpose ImageShack.us

OMG get that emailed to the CEO's office immediately bang out of order and i'd also forward that to tradin standards

mum26

Rich44 wrote: »

Just had a refund email saying £23 has been refunded, errrr the voucher was for £73

Oh dear, hope they sort this out for you pronto!

Westywoodpecker

GOLFER wrote: »

QUICK UPDATE

Got my new voucher today £114.96

been to tesco spent £125.73 less discounts of £6.09 net spend £119.64. used voucher for £114.96 therfor paid £4.68

so in the past two days i have had shops of £105.55 plus £119.64 and only paid £5.67.

Have rentered my new receipt to see what i will get tomorrow.

Cashier asked her superior and then just put it through no mention of £100 limits or 1 voucher a day. She didnt even notice my new voucher came from yestedays spend of £105.00 which i only paid 99p for.

thanks

I'm just waiting for the OH to come home from work, and the glass of wine for Dutch courage to kick in to try my over £100 voucher I hope I get someone nice like you did.

karlie88

a couple of days ago i posted that things can only get worse with this offer....and it clearly is.

signing the bottom of receipts; now this??!

System

jessickup wrote: »

guys im sooo annoyed just got back from tescos in chelmsford town center and look at my reciept...same on my bfs, definately done on purpose [IMG][/img] Uploaded with ImageShack.us

Embarrassing for a company of Tesco's size.

lousue0906_2

Jessickup
If I were you i'd remove the photo and post another....this one shows your clubcard number x

sassey73

jessickup wrote: »

right so ive sent an email to [EMAIL="ceo.customerservices@uk.tesco.com"]ceo.customerservices@uk.tesco.com[/EMAIL] and [EMAIL="philip.clark@uk.tesco.com"]philip.clark@uk.tesco.com[/EMAIL] only to receive two emails back from [EMAIL="postmaster@uk.tesco.com"]postmaster@uk.tesco.com[/EMAIL] saying

Delivery has failed to these recipients or distribution lists:

[EMAIL="ceo.customerservices@uk.tesco.com"]ceo.customerservices@uk.tesco.com[/EMAIL]
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

sorry hang on i'll check
its ceo.customerservice@tesco.co.uk or philip.clark@uk.tesco.com dont forget the dots
but i just go this as we speak
Dear Ms Cooke

Thank you for your email to Philip Clarke our Chief Executive, to which I have been asked to respond.

I was concerned to learn that you experienced a problem, after having input details to our Tesco Price Check website. I understand why you would be unhappy and I apologise for any inconvenience caused.

The Daz Washing Powder 80 was 5.44KG product that you have advised us of does indeed appear to be £12 when purchased from our competitor, ASDA. Please accept my apologies that our Price Check team have been unable to include this in their comparison on this occasion.

The good news is that this product is now on promotion with Tesco and now only costs £8.00 per unit. This is a saving of £8.34 from our normal retail price, and a saving of £4 on the ASDA price.

I don't want you to be unhappy with your purchase, and so with this in mind, I have sent you a Tesco Moneycard to cover the 'double the difference' commitment that we have made on our Price Check website. I hope that this meets with your satisfaction.

Thank you once again for taking the time and trouble to bring this matter to the attention of our Chief Executive's Office.

Kind Regards
and this regarding the price check thingy
Dear Miss Cooke

Thank you for your email addressed to Philip Clarke our Chief Executive, regarding our Price Check website, to which I have been asked to respond.

We recently relaunched our Price Check facility, and have added further functionality to improve our customers experience and promote our great value prices. The new website is based upon purchases made, and a customer would input either their receipt details from a store purchase or Grocery Home Shopping order. Once these details have been submitted, our team then work hard to compare the prices for the products a customer has bought, with our largest competitor ASDA. Whilst we are confident that we will be cheaper, we have however committed ourselves to providing a voucher worth 'double the difference' in case we are not in any particular instance.

Regrettably, because of the way in which the information for the previous Price Checker had to be gathered, the prices were not always right up to date and we did receive complaints regarding this. Additionally, we noticed a significant drop in the number of customers that were using this resource in favour of the new system. After careful consideration, we decided that our new way of comparing prices, which allows customers to check the price of an entire shop, was the type of service that we wanted to focus on. This being the case, I am sorry to say that our previous 'single item' Price Checker will not be returning.

Having said this, we very much appreciate your feedback and I would like to assure you that your comments regarding this matter have been noted and will be kept in mind for any future review of this service.

Thank you once again for bringing this matter to the attention of our Chief Executive's Office. I hope that we can look forward to your continued and valued custom in the future.

Kind Regards

HTH

eccles-cake

Today i spent my 1st voucher (£83) and the man on the till had to call the supervisor. She took it away, i've no idea where to, but then came back and put it through. I wasn't 'allowed' to keep the receipt that went with it though. they kept the receipt but printed me off a copy.

lalamb

As some of you may know I sent an email off to Philip Clarke last week regarding the pricechecker website. I was fobbed off with a response from one of his secretaries. I decided to send off another email asking if the pricechecker website would be back at any point during this promotion. I got a reply from Customer Service Executive! :eek:
Dear *******

Thank you for your email addressed to Philip Clarke our Chief Executive, regarding our Price Check website, to which I have been asked to respond.

We recently relaunched our Price Check facility, and have added further functionality to improve our customers experience and promote our great value prices. The new website is based upon purchases made, and a customer would input either their receipt details from a store purchase or Grocery Home Shopping order. Once these details have been submitted, our team then work hard to compare the prices for the products a customer has bought, with our largest competitor ASDA. Whilst we are confident that we will be cheaper, we have however committed ourselves to providing a voucher worth 'double the difference' in case we are not in any particular instance.

Regrettably, because of the way in which the information for the previous Price Checker had to be gathered, the prices were not always right up to date and we did receive complaints regarding this. Additionally, we noticed a significant drop in the number of customers that were using this resource in favour of the new system. After careful consideration, we decided that our new way of comparing prices, which allows customers to check the price of an entire shop, was the type of service that we wanted to focus on. This being the case, I am sorry to say that our previous 'single item' Price Checker will not be returning.

Having said this, we very much appreciate your feedback and I would like to assure you that your comments regarding this matter have been noted and will be kept in mind for any future review of this service.

Thank you once again for bringing this matter to the attention of our Chief Executive's Office. I hope that we can look forward to your continued and valued custom in the future.

Kind Regards


Ewan Small
Customer Service Executive

Nuttygal

lousue0906 wrote: »

Jessickup
If I were you i'd remove the photo and post another....this one shows your clubcard number x

For security I'd actually be more tempted to phone and cancel your clubcard incase someone dishonest tries to steal your points- they'll send you a new one. Unfortunately there will be someone out there willing to try and pull a fast one