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Foreign object in food item
Ponkle22
Posts: 574 Forumite
My child got half way through a chocolate biscuit then showed me some thin strips of wire running through the middle. Obviously I can contact the manufacturer tomorrow but am concerned they might try to apologise then sweep it under the carpet. Who else can I complain to?
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My child got half way through a chocolate biscuit then showed me some thin strips of wire running through the middle. Obviously I can contact the manufacturer tomorrow but am concerned they might try to apologise then sweep it under the carpet. Who else can I complain to?
The local environmental health would be the place"The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."
Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)0 -
Thanks for that.
Also just been told to contact the Food Standards Agency, so my questions are answered now.
Many thanks.0 -
There's also a case for contacting the company too. It may be that some part of their equipment is "shedding bits". If that's happening in some form of closed environment they may not be aware... not until a customer tells them.
Quality control may not pick up on intermittent events.Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
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There's also a case for contacting the company too. It may be that some part of their equipment is "shedding bits". If that's happening in some form of closed environment they may not be aware... not until a customer tells them.
Quality control may not pick up on intermittent events.
OP said they are contacting the manufacturer tomorrow...0 -
The OP said "can" not "will". So I offered a reason why, regardless of any decision to contact FSA, it would still be a good idea to contact the manufacturer.Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
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Equaliser123 wrote: »OP said they are contacting the manufacturer tomorrow...
I think it's more a case of the op saying "who else can I complain to" rather than saying who else can I contact to help the manufacturer in this situation.0
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