Orange Broadband Contract due to expire

beetlepie

Hi there- I have never changed broadband providers before but am quite keen to change once my contract has expired. Not too sure about the procedure involved though!

Am I right in thinking that I can carry on using my Orange Broadband once the contract has expired and take my time looking around to find a better deal. Then once I find a good deal I ask orange for a MAC code and then once the new provider uses this code, then Orange will use this as a 30 day notice period. Do I have to tell orange that I am not wanting a new contract but still want to use Oange broadband on a rolling contract after expiry? Or do I just do nothing and keep continuing to use the internet?

Thanks

PNPSUKNET

thats correct, it will go to a 30day rolling contract after

CrabPaste

It's actually 14 days notice to cancel, not 30.

Do nothing and stay on the same package as you are, just 14 days notice to cancel.

Call them to cancel, get a better offer, but with a new contract.

You can also email for a MAC code, but not for 14 days notice to cancel.

You can email or send a letter for a MAC code or cancellation. Only calling will get you a better offer.

If you do leave with a MAC code, 14 days notice applies from the migration date.

macman

If you are on an Orange LLU line then you will not be able to go anywhere but back to BT on a 'return to donor' for 12m line rental. Once that is done you can apply for your new ISP.

CrabPaste

The phone line's aren't LLU, they're run entirely by BT.

societys_child

CrabPaste wrote: »

The phone line's aren't LLU, they're run entirely by BT.

EH? which phone lines? You've lost me now . . :huh:

CrabPaste

societys_child wrote: »

EH? which phone lines? You've lost me now . . :huh:

It was in response to the post above mine.

I couldn't see the relevance of macman's post on this topic, as the original post doesn't mention the home phone element. I merely wanted to point out that Orange home phone lines are run by BT in their entirety, and they're not LLU (MPF, unbundled, however you may know it).

The post wasn't relevant to the original post, it was in response to macman's post.

macman

We don't know if the OP is on an LLU service, however my post referred to the possible scenario if they are.
I'm aware that Orange are abandoning their LLU network, but I don't know the timetable for this, or what will happen to existing LLU connections.

CrabPaste

macman wrote: »

We don't know if the OP is on an LLU service, however my post referred to the possible scenario if they are.
I'm aware that Orange are abandoning their LLU network, but I don't know the timetable for this, or what will happen to existing LLU connections.

In the OP, they're querying their broadband contract, and haven't mentioned a phone service. That's why I still don't understand why you're saying they need to return to donor on their landline if their broadband is LLU. If they don't have an Orange phone service, then all they need is a MAC code. Whether they're LLU or IPStream is of no consequence.

LLU users already being migrated to BT right now, in stages.

It appears that the OP may not be reposting, but if they do it might make things clearer. If as they say in their OP it's only the broadband they're querying, there's no reason for a MAC code not to work, other than for instances when one isn't required anyway.

Fat_Debtor

I'm in the same situation, but with an orange dongle on mobile BB. I sent them an email last week, but haven't had a reply - not surprising given their appalling customer service.

Anyway, what's a MAC code when it's at home, and do I need one?

macman

A MAC (Migration Authorisation Code) is only required when migrating a ADSL broadband service-not for mobile broadband.