HELP! Complaining to BT.. STILL no response!

1mmaker

I have a cracking idea for you but you might not want to do it,

Will PM you.

1mmaker

UKTigerlily wrote:

o0o Immaker I supposedly get a 6 month 50% discount on BT broadband through work but it looks like it's the 2GB option, any chance of it being the 6BG lol

OP I understand your frustrations I had numerous problems with AOHell & changed over to BT where hopefully i'll be changing to bb next month, let us know how you get on so's I know whether to change to it! The work offer was a good incentive but it looks like 2GB only & that's not enough for me!

Do you work for bt,

I know of some people who had this but then when you upgrade it still gives you the 50% off.

Cant say for sure but i know its been done.

immoral_angeluk

Currently waiting for ringback (bt) to call me back...

As for the contract we've been with BT since this time next year but upgraded to Bt total BB in july(I think), so are about 6 months into a lovely new 18 months contract. We've had problems from day 1 though so do you think this would give me more scope to get out of it early?

UKTigerlily

Nah i'm with Asda, it's about the only decent benefit in our book but then I noticed it says up to 2GB lol mighta known there'd be something in it cause I reckon I need the 6

espresso

UKTigerlily wrote:

Nah i'm with Asda, it's about the only decent benefit in our book but then I noticed it says up to 2GB lol mighta known there'd be something in it cause I reckon I need the 6

See how to easily check your actual usage here.

1mmaker

immoral_angeluk wrote:

Currently waiting for ringback (bt) to call me back...

As for the contract we've been with BT since this time next year but upgraded to Bt total BB in july(I think), so are about 6 months into a lovely new 18 months contract. We've had problems from day 1 though so do you think this would give me more scope to get out of it early?

666th post:eek:

Anyways back to the point.

What i would do would call the chairmans office and tell them you have been having problems since day one.

they will probably ask for coppies of your complaints letters.

Advised them that you now wish to take your business elsewhere and you would like No to be Held To Term on the contract as you have been having constant problems as they will be able to see with your case references.

I think you should be fine and it should be quite easy to get out aslong as there are plent of notes on the systems and you get through to the right people,

Let me know what is said to you on the phone when they call.

Gav

UKTigerlily

Maybe you could get paid for being a BT advisor on here 1mmaker? lol it certainly helps talking to someone rather than on the phone!

1mmaker

Lol, not too sure BT would be happy about that but does make sense maybe to make a sticky post where anyone can ask some questions.

gav

immoral_angeluk

Got through.. told they haven't recieved my letter, told no manager was in today to speak to, put through to 'resolutions' who hung up on me....
ARGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1mmaker

Is this the Chaimans office your speak to.

Thats a bloody joke.