Experian CreditExpert 2nd free trial

lisyloo

Well done and thanks for letting us know.
I would still recommend people do the £2 statutory report as it's a lot less hassle overall.

uknitty

Hi there chaps

Just to let you know that I did eventually get a refund from Credit Expert - although it took me 3 phone calls and 4 emails to get there.

The reason that they gave for charging me is that "they do not have a record of me receiving an offer of a second free trial".

I forwarded their email offering the free trial back to them several times and they kept promising that they would respond in 2 days. Each time after 2 days no response so I would call and be asked to forward the email.... on the third and final phone call I stated I was going to raise an official complaint or head down an ombudsman route and hey whaddya know - the funds were back in my account the next day.

That is definitely the last time I go anywhere near Credit Expert - even if they are offering another "free" trial ! Hah how bad is that - your service is so awful you can't even GIVE it away!