After 3 weeks of Plus Net....

JPR

I live in the country, miles away from the Exchange but have had 7 years of Virgin at about 1 mb/s. After 3 weeks with Plus Net and no changes to my situation, this is what I get from them.

In hindsight I shouldn't have switched but I now have a new 12 month contract - is there anyway out? Can they fix it?

G_M

I'm also miles form my exchange and initially had dreadful speeds. They 'tweaked' stuff for me and it improved a lot. Not like living in town next to an exchange, but tons better.

Have you raised a ticket with them?

Or called? Worth a try.

societys_child

That's not 1Mb .. that's 0.1Mb ... a dial up modem would be better.
Get onto 'em and tell them they're taking the mickey and if they can't improve it, there's no way you're paying them for 12 months.
I only get 1.3Mb at best but that must be almost unusable.

Red_Doe

Contact them again. I`m also in the middle of nowhere, and with Plusnet, and it took a while but they also tweaked it for me and things are better than they were with BT. Thing is, ask them to check your line too, because it was a fault with my phone line that was causing intermittent micro cutoffs..when that happens, BT assumes your line can`t cope with the net speeds so lowers it to compensate! Bloody stupid if you ask me!
Anyway, give them a chance, ask them to investigate (raise a ticket with them, ask a question ) and hopefully it`ll get sorted.

kwikbreaks

Post up the stats from your router.

http://www.kitz.co.uk/adsl/frogstats.php

penrhyn

As above
Post up the stats from your router.

http://www.kitz.co.uk/adsl/frogstats.php

Preferably from the test socket behind your master sockets removable faceplate, so as to remove potential internal wiring problems.

kwikbreaks

No - preferably as it is so the stats reveal any problems. Trying to fix them comes later.

Actually both before and after would be best but better to take it slowly and avoid consusion.

reserved

Have you tried posting here: http://community.plus.net/forum/

PN Reps are very active there Mon - Fri

JPR

Been away this weekend (took a dongle so had the joy of 3G for a few hours!!). Back to earth and after 2 days left alone, the speed went up to a whacking great 130 kbps!!
Stats are (and I confess I don't quite understand them....):

Link Information

DSL Type: G.992.1 annex A

Channel mode: Interleave

Maximum Bandwidth (Up/Down) [kbps/kbps]: 632 / 320

Bandwidth (Up/Down) [kbps/kbps]: 448 / 160

Data Transferred (Sent/Received) [kB/MB]: 0.00 / 4.90

Output Power (Up/Down) [dBm]: 12.0 / 15.0

Line Attenuation (Up/Down) [dB]: 31.5 / 72.0

SN Margin (Up/Down) [dB]: 12.0 / 8.5

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 4 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 74 / 0

FEC Errors (Up/Down): 84 / 21,554

CRC Errors (Up/Down): 11 / 85

HEC Errors (Up/Down): 9 / NA

penrhyn

retake stats from test socket,

kwikbreaks

That's a monstrously long line - most routers will not measure the attenuation beyond 63.5dB and with that getting anything over 1Mbps is a struggle.

On 72dB attenuation you are borderline unserviceable. If you were getting 1Mbps reliably on Virgin National ADSL in the past you were very lucky indeed or the line has recently deteriorated. If it was an old Virgin Media cable product then I'd suggest you go back to cable.